Divisional Director

Sunny Glen; Harlingen (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Sunny Glen Children’s Home in Texas is seeking a Divisional Director of State Programs to lead and oversee state-funded programs such as Foster Care, Emergency Care, and Transitional Living Services. You will supervise State Program Directors, ensure program performance, compliance, and financial stewardship.

The role requires a deep understanding of Texas regulatory requirements, contract management, CQI processes, and collaboration with DFPS and other stakeholders.

Qualifications

• Master’s Degree in Social Work or related field preferred.
• Bachelor’s degree required; extensive equivalent experience may substitute.
• LCPAA license required or obtainable within timeframe.
• Experience with Texas DFPS/CPS or trauma-informed care preferred.

Responsibilities

• Provide leadership and oversight of Sunny Glen State Programs Division.
• Directly supervise State Program Directors with accountability and performance oversight.
• Ensure programs comply with Texas regulations, contracts, and grants.
• Monitor KPIs, budgeting, staffing, and resource utilization; drive CQI.

Skills

Leadership

Regulatory compliance

Budget management

CQI

Education

Master’s Degree in Social Work or related

Bachelor’s degree required

Job description

Overview

Salary Range

Position Type

Full Time

Job Shift

Day

4 Year Degree

Travel Percentage

None

Category

Business Development

Description

Sunny Glen Children's Home Job Description

Job Title: Divisional Director State Programs

Department: Administrative

FLSA Status: Exempt

Prepared by: Human Resources Department

Summary

The Divisional Director of State Programs at Sunny Glen Children's Home provides leadership and oversight of Sunny Glen Children’s Home state-funded and state-regulated programs, including Foster Care, Emergency Care, Transitional Living Services, and future programs within the division. The position directly supervises Program Directors and ensures program performance, regulatory and contractual compliance, operational effectiveness, financial accountability, and continuous quality improvement in alignment with organizational goals.

Essential Duties and Responsibilities

• Provide overall leadership, direction, and oversight of Sunny Glen Children’s Home State Programs Division, including Foster Care, Emergency Care, Transitional Living Services, and future state programs.
• Directly supervise and provide leadership, coaching, accountability, and performance oversight to State Program Directors, ensuring clearly defined responsibilities, expectations, and program objectives.
• Ensure State Program Directors effectively manage day-to-day program operations, staffing, service delivery, documentation, child and participant safety, and compliance within their respective programs.
• Develop, implement, and evaluate divisional goals, operational priorities, procedures, and performance expectations consistent with Sunny Glen Children’s Home strategic objectives.
• Ensure divisional programs operate in compliance with applicable Texas Child Care Regulation requirements, DFPS requirements, GRO Minimum Standards, T3C requirements, contracts, grants, accreditation standards, and organizational policies and procedures.
• Provide oversight and guidance to Program Directors regarding licensing, contract monitoring, technical assistance, citations, deficiencies, corrective actions, investigations, and other regulatory or compliance matters, ensuring timely escalation, follow-up, and resolution.
• Serve as the primary divisional escalation point for significant operational, compliance, staffing, child safety, contractual, and programmatic concerns and communicate significant risks and developments to the Chief Executive Officer and appropriate corporate leadership.
• Monitor program performance and divisional key performance indicators (KPIs), including compliance, service delivery, capacity/utilization, staffing, financial performance, and program outcomes, and implement improvement strategies when performance does not meet established expectations.
• Review programmatic data, trends, audit findings, participant outcomes, and other performance information to support Continuous Quality Improvement (CQI) across State Programs.
• Lead annual divisional budget planning in collaboration with Program Directors and the Director of Finance and monitor program budgets, expenditures, staffing needs, and resource utilization throughout the fiscal year.
• Review and support staffing plans, organizational structures, recruitment needs, and leadership development within State Programs to ensure programs maintain qualified leadership and sufficient operational capacity.
• Maintain effective communication and coordination with DFPS, Texas Child Care Regulation, Contract Managers, placing entities, accreditation bodies, community partners, and other stakeholders as appropriate.
• Ensure required contractual, regulatory, grant, and program reports and deliverables are completed accurately and submitted within established deadlines by the responsible programs.
• Collaborate with Quality Assurance and other corporate departments to monitor program compliance, identify trends and systemic risks, and ensure Program Directors implement and sustain required corrective actions.
• Collaborate with the Facilities Coordinator and Program Directors regarding facility assessments, identified deficiencies, corrective needs, capital improvements, and facility projects affecting State Programs.
• Identify divisional program and resource needs and communicate potential funding priorities and grant opportunities to the Grant Team and organizational leadership.
• Support the planning, development, implementation, and operational readiness of new State Programs, GROs, service models, and program expansions approved by organizational leadership.
• Promote consistency, communication, accountability, and sharing of effective practices across State Programs while recognizing program-specific regulatory and contractual requirements.
• Evaluate State Program Director performance and provide ongoing coaching, professional development, succession planning, and corrective action as appropriate.
• Perform other duties as assigned.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.

Business Acumen - Understands business implications of decisions; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents a positive , realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in a timely manner.

Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.

Master’s Degree in Social Work (MSW), Counseling, or a highly related human services field is preferred.

A Bachelor’s degree with extensive equivalent experience may be considered.

Bachelor’s degree required. At least 5 years of experience working in a residential childcare setting may substitute for education.

LCPAA License is required or must be obtainable within a specific timeframe.

Proficient in navigating Texas DFPS/CPS system and experience with trauma informed care models.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent

Certificates, Licenses, Registrations

Valid Texas Driver's License with an excellent driving record

Have a record of tuberculosis screening showing the employee is free of contagious TB.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration, and be able to always balance mental toughness with compassion. The employee must be able to multitask.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.

Notes

All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.

Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Master’s Degree in Social Work (MSW), Counseling, or a highly related human services field is preferred.

A Bachelor’s degree with extensive equivalent experience may be considered.

Bachelor’s degree required. At least 5 years of experience working in a residential childcare setting may substitute for education.

LCPAA License is required or must be obtainable within a specific timeframe.

Proficient in navigating Texas DFPS/CPS system and experience with trauma informed care models.