Division Director, Clinical Operations

WP Engine, Inc.; Brentwood (TN); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being Programs

Professional Development

Job summary

Lifepoint Health is hiring a Division Director of Clinical Operations to provide strategic leadership across multiple behavioral health hospitals within the division. You will ensure high-quality, evidence-based care, regulatory compliance, and patient experience improvements.

You will collaborate with hospital CEOs and interdisciplinary leaders to develop and evaluate clinical programs, monitor performance metrics, and guide workforce development.

Qualifications

• Master's Degree in Social Work, Counseling, Psychology, Recreational Therapy or related behavioral health discipline from an accredited institution required.
• Active licensure in a clinical discipline (e.g., PhD, PsyD, LCSW, LMFT, LPC, CTRS) is required.
• CPR certification within 30 days of employment required.
• De-escalation certification within 30 days of employment required.
• Minimum of 7 years of progressive clinical leadership experience in behavioral health or psychiatric hospital settings, with at least 3 years in a multi-site or regional leadership role.
• Demonstrated expertise in program development, clinical operations, and regulatory compliance (TJC, CMS, state licensing).
• Proven record of success in driving quality improvement, employee engagement, and patient satisfaction outcomes.
• Travel up to 50% by land and/or air.

Responsibilities

• Provide strategic oversight and direction for clinical operations across multiple behavioral health hospitals within the division.
• Partner with hospital CEOs, Director of Clinical Services, and interdisciplinary leaders to ensure delivery of consistent, high-quality treatment.
• Oversee the development, implementation, and evaluation of clinical programs, ensuring alignment with system standards and community needs.
• Monitor divisional performance indicators, including clinical quality, compliance, patient satisfaction, and operational efficiency.
• Lead facility clinical leadership teams in performance management, recruitment, onboarding, and development.
• Ensure clinical departments maintain readiness for JCAHO, CMS, and state surveys through proactive audit and education processes.
• Collaborate with Utilization Review and Business Office teams to ensure appropriate documentation and reimbursement for clinical services.
• Support growth initiatives, new program openings, and service expansions.
• Participate in patient complaint resolution, sentinel event review, and clinical risk management as appropriate.

Skills

Strategic leadership

Clinical operations management

Regulatory compliance

Program development

Multisite leadership

Stakeholder collaboration

Education

Master's Degree in Social Work

Job description

Schedule: Days: M-F

Job Location Type: Remote w/travel

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Springstone Behavioral Health team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier®.

More about our team

The Division Director of Clinical Operations provides strategic leadership and operational oversight of clinical treatment programs across multiple inpatient and outpatient behavioral health hospitals within the division. This position ensures that high-quality, evidence-based clinical care is consistently delivered, compliant with all regulatory and accreditation standards, and aligned with Lifepoint Behavioral Health's mission and strategic objectives. The Division Director is responsible for clinical program development, patient experience, employee engagement, quality performance outcomes, and the integration of clinical services within each facility. This position collaborates closely with hospital CEOs, Director of Clinical Services, and the corporate Clinical Operations leadership team to support system-wide consistency, regulatory readiness, and operational excellence. The Division Director of Clinical Operations is accountable for divisional performance related to clinical quality, compliance, patient outcomes, expense management, and growth initiatives.

How you'll contribute

A Division Director, Clinical Operations who excels in this role:

• Provide strategic oversight and direction for clinical operations across multiple behavioral health hospitals within the division.
• Partner with hospital CEOs, Director of Clinical Services, and interdisciplinary leaders to ensure delivery of consistent, high-quality, evidence-based treatment.
• Oversee the development, implementation, and evaluation of clinical programs, ensuring alignment with system standards and community needs.
• Monitor divisional performance indicators, including clinical quality, compliance, patient satisfaction, and operational efficiency.
• Support facility-level leaders in corrective action planning and process improvement initiatives based on data and survey findings.
• Ensure clinical departments maintain readiness for TJC, CMS, and state surveys through proactive audit and education processes.
• Collaborate with Utilization Review and Business Office teams to ensure appropriate documentation and reimbursement for clinical services.
• Lead and mentor facility clinical leadership teams in performance management, recruitment, onboarding, and development.
• Facilitate regular divisional meetings and provide ongoing communication of key updates, trends, and best practices.
• Promote innovation and evidence-based care models that enhance treatment effectiveness and patient engagement.
• Collaborate with corporate and divisional peers in nursing, quality, compliance, and medical affairs to ensure coordinated and integrated patient care.
• Identify and disseminate clinical best practices to standardize care delivery across facilities.
• Support divisional and facility leadership during new program openings, service expansions, and strategic growth initiatives.
• Participate in patient complaint resolution, sentinel event review, and clinical risk management as appropriate.
• Maintain awareness of emerging trends in behavioral healthcare, regulatory requirements, and best practices to inform strategic planning.
• Perform other duties and special projects as assigned by the Vice President of Clinical Operations.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

What we're looking for

Education:

• Master's Degree in Social Work, Counseling, Psychology, Recreational Therapy or related behavioral health discipline from an accredited institution required.

License/Certification:

• Active licensure in a clinical discipline (e.g., PhD, PsyD, LCSW, LMFT, LPC, CTRS) is required.
• CPR certification within 30 days of employment required.
• De-escalation certification within 30 days of employment required.

Experience:

• Minimum of 7 years of progressive clinical leadership experience in behavioral health or psychiatric hospital settings, with at least 3 years in a multi-site or regional leadership role.
• Demonstrated expertise in program development, clinical operations, and regulatory compliance (TJC, CMS, state licensing).
• Proven record of success in driving quality improvement, employee engagement, and patient satisfaction outcomes.
• Strong understanding of behavioral health treatment models, evidence-based practices, and trauma-informed care.

Travel:

• Moderate overnight travel (up to 50%) by land and/or air.

EEOC Statement

"Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

You must be authorized to work in the United States without employer sponsorship.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.