Division 8 Branch Manager

Unified Door and Hardware Group; Noyes Terrace (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) plan

PTO & Holidays

Job summary

Unified Door & Hardware Group (UDHG) is seeking a Branch Manager in New Hampshire to lead daily operations across Engineering, Project Management, Warehouse, Service, and Administration. The role collaborates closely with Sales to achieve profitability, growth, and exceptional customer service while fostering a culture of safety and accountability.

You will oversee financial performance, staffing decisions, and operational excellence, with a focus on continuous improvement and strong vendor

Qualifications

• Senior-level leadership for branch operations.
• Experience coordinating multiple departments (Engineering, Project Management, Warehouse, Service, Administration).
• Strong focus on safety, accountability, and continuous improvement.

Responsibilities

• Provide leadership and direction for all branch operations and departments.
• Develop and enforce performance expectations aligned to goals.
• Collaborate with Sales to achieve growth and profitability.
• Monitor financial performance and implement corrective actions.
• Lead talent development, coaching, and succession planning.
• Maintain strong customer and vendor relationships.

Skills

Leadership

Operations management

Strategic planning

Team development

Customer relationship management

Job description

About Us

Company Overview

Unified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets.

As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

At Unified Door & Hardware Group (UDHG), the Branch Manager is responsible for the overall leadership, direction, and management of branch operations. This senior-level management position oversees the day-to-day activities of Engineering, Project Management, Warehouse Operations, Service, and administrative functions while partnering closely with Sales to achieve operational and financial objectives.

The Branch Manager exercises substantial independent judgment and discretion in managing branch performance, financial results, staffing decisions, customer relationships, and operational execution. This position is responsible for fostering a culture of accountability, safety, customer service, and continuous improvement while ensuring the branch achieves profitability, service, and growth objectives.

Responsibilities and Qualifications

Key Responsibilities

Branch Leadership & Operational Management

• Provide leadership, direction, and oversight for all branch operations and functional departments.
• Establish performance expectations and accountability standards that support branch and organizational goals.
• Coordinate activities across Engineering, Project Management, Warehouse Operations, Service, and Administration to ensure operational efficiency.
• Drive a culture of safety, teamwork, customer service, and operational excellence.
• Monitor branch performance and implement corrective actions as necessary to achieve organizational objectives.
• Support strategic initiatives and operational improvements that enhance branch performance.

Financial Management & Business Performance

• Maintain accountability for branch financial performance, profitability, and operational results.
• Review financial reports, project performance metrics, labor costs, and operating expenses.
• Develop and implement action plans to address financial or operational concerns.
• Monitor project profitability, change orders, labor utilization, overtime, and branch productivity.
• Assist with collections efforts and oversight of customer account aging.
• Support annual budgeting, forecasting, and business planning activities.

Talent Management & Organizational Development

• Recruit, develop, coach, and retain high-performing employees.
• Evaluate employee performance and provide ongoing coaching and development.
• Recommend and administer promotions, salary adjustments, disciplinary actions, and performance improvement initiatives.
• Identify training needs and support employee development programs.
• Foster employee engagement and maintain positive branch morale.
• Support succession planning and workforce development efforts.

Customer, Vendor & Business Relationship Management

• Build and maintain strong relationships with customers, suppliers, contractors, architects, and industry professionals.
• Support customer retention through responsive issue resolution and exceptional service.
• Meet regularly with key suppliers and vendor partners to strengthen business relationships and identify growth opportunities.
• Collaborate with Sales personnel to support customer acquisition and business development initiatives.
• Address escalated customer concerns and develop solutions that protect business relationships.
• Represent the company professionally within the marketplace and industry.

Project & Operational Oversight

• Monitor project execution and operational performance to ensure customer expectations are met.
• Review sales activity, project financials, production schedules, labor utilization, and operational metrics.
• Oversee quoting considerations such as freight, storage, project timelines, and operational requirements.
• Ensure appropriate management of contracts, change orders, and project execution risks.
• Support coordination between Operations, Project Management, Engineering, and Sales teams.
• Identify opportunities to improve operational processes, efficiency, and customer satisfaction.

Facilities, Assets & Compliance Management

• Oversee branch facilities, equipment, vehicle fleet, and physical assets.
• Ensure compliance with company policies, safety standards, and applicable regulations.
• Support inventory management, asset utilization, and operational controls.
• Monitor workplace conditions to maintain a safe and productive work environment.
• Ensure branch operations align with organizational policies and procedures.

Compensation and Benefits

Reports ToVice President OperationCompensation

The listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state.

This is a full-time position with competitive pay and benefits.

Benefits

At UDHG, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical, Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match

Statements

Equal Opportunity Employer

Unified Door and Hardware Group is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [e-mail].

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.