District Supervisor, Eastern Virginia District Office W2286

Commonwealth of VA Careers; Norfolk (VA); Sur place; USD 67 000 - 78 000; Plein temps

Résumé du poste

Virginia Department of Social Services seeks a District Supervisor for the Eastern Virginia District Office to lead a team delivering essential child support functions. You will interpret policy, manage complex cases, and guide staff to ensure accurate establishment, enforcement, and review of support orders.

The role emphasizes data-driven improvement, interagency collaboration, and robust customer service, with opportunities for telework and state benefits in return for dedicated service.

Qualifications

• Working knowledge of supervisory principles to motivate staff and manage performance.
• Ability to interpret regulations, laws, policies and procedures related to the child support enforcement program.
• Demonstrated ability to analyze data and reports to identify problems and formulate solutions; skilled in conflict resolution.
• Ability to manage multiple priorities and communicate effectively in writing and speech; skilled with PCs, spreadsheets, word processing and automated information systems.
• Demonstrated ability to exercise sound independent judgment when addressing customer inquiries.
• Ability to research and resolve customer issues in a timely manner.
• Maximizing team performance through training and technical guidance.
• Ability to observe and handle confidential information in compliance with policies and legal requirements.

Responsabilités

• Lead district office teams to ensure child support functions are delivered effectively.
• Interpret policy and apply sound judgment to complex programmatic issues.
• Support Division of Child Support Enforcement and contribute to district and regional planning.

Connaissances

Supervisory leadership

Regulation interpretation

Data analysis

Effective communication

Independent judgment

Issue resolution

Outils

Spreadsheets

Word processing

Automated information systems

Personal computers

Description du poste

Title: District Supervisor, Eastern Virginia District Office W2286

State Role Title: Prog Admin Specialist II

Hiring Range: $67,275 - $77,625, commensurate with experience

Pay Band: 5

Agency: Department of Social Services

Location: DCSE EASTERN VIRGINIA

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.

About the Position: The District Supervisor serves as a Team Leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. The District Supervisor draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels. The District Supervisor will also provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

• Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.
• Ability to interpret and apply regulations, laws, policies and procedures related to the child support enforcement program.
• Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance; skilled in conflict resolution and the ability to work with a diverse audience.
• Demonstrated ability to manage multiple priorities; ability to communicate effectively both orally and in writing; skilled in the use of personal computers, spreadsheets, word processing and automated information systems.
• Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries.
• Researching and resolving customer issues in a timely and appropriate manner.
• Maximizing team performance through training and technical guidance.
• Ability to observe and handle confidential information appropriately, ensuring compliance with organizational policies, legal requirements, and ethical standards.

Additional Considerations

• Work experience in supervision.
• Work experience in a child support program in Virginia or another state.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy on a case-by-case basis.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

Virginia Department of Social Services does not provide sponsorship.

The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.

We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our "Vision, Mission and Strategic Plan". Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (RMS) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone: [e-mail]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.