District Service Manager I, CRM- Central New England

MDU Medtronic USA Inc; New York (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Plan with Employer Match

Tuition Assistance

Job summary

Medtronic plc is seeking a Service Leadership professional to drive CVG service strategies across the U.S. You will coordinate with district and regional teams to optimize implant coverage, drive service initiatives, and ensure high-value customer support.

The role includes leading a team of service professionals, recruiting skilled clinical specialists, and managing operational aspects from inventory to training. A strong clinical background and leadership ability are essential.

Qualifications

• Bachelor's Degree is required.
• 5 years of professional experience with at least 3 years of clinical experience.

Responsibilities

• Lead CVG service-related activities and programs to optimize resources and deliver customer value.
• Partner with regional management to achieve implant, revenue and expense goals.
• Manage and develop service employees to deliver exceptional patient care and technical expertise.
• Responsible for recruiting and hiring Clinical Specialists.
• Oversee business operations including sales support, inventory, credentialing, and training.

Education

Bachelor's Degree

Job description

We anticipate the application window for this opening will close on - 20 Nov 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Leads CVG service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.

POSITION RESPONSIBILITIES

Service Leadership

Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs. Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography. Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers. Lead and drive changes focused on service burden reduction and new service models. Work with regional and district leadership to align resources based on business priorities and appropriate service demands. CVG Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals. Drive cross BU support for key CVG programs/needs. Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion-related activities in Salesforce.com and completion of other stated deliverables.

People Management

Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals. Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary. Assist employees with individual development planning.

Responsible Clinical Specialist recruiting and hiring

Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.

Business Operations

Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training. Ensure efficient, effective use of inventory, expenses and assets Apply Customer Focused Quality Concepts

Basic Qualifications

• Bachelor's Degree
• 5 years of successful professional experience with 3 years of successful clinical experience

Desired/Preferred Qualifications

• Medtronic experience in role that interacts with CVG field organization
• Knowledge of local cardiac customer base
• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
• Training and experience with Lean Sigma principles
• Demonstrated business acumen
• Experience in a healthcare related discipline
• Ability to learn and understand technical aspects of business
• Ability to manage, coach and develop managers and employees
• Capable of critical/strategic thinking; ability to execute strategy

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Salary ranges for U.S (excl. PR) locations (USD):$125,000.00- $135,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns.

Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below: Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.