District Service Manager

ImageFIRST; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision insurance

Pet, Legal, and Hospital Indemnity

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST in Phoenix, AZ is seeking a District Service Manager to oversee multiple service routes and drive growth across territories. You will manage customer relations, lead field teams, and ensure safety and quality standards.

The role emphasizes route optimization, revenue growth, and strong leadership. You will train staff, coordinate fleet maintenance, and monitor performance metrics to meet company goals.

Qualifications

• Bachelor's Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Must possess a valid Driver's License at the time of hire.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem-solving, and conflict management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with the ability to multi-task and work independently.

Responsibilities

• Lead and develop service personnel and foster a safety-focused culture.
• Oversee daily service routes and customer interactions for efficiency.
• Manage route logistics and merchandise control to support growth.
• Ensure compliance with service and quality standards across routes.
• Grow recurring revenue by renewing and expanding route business.
• Coordinate training, audits, and compliance activities.
• Schedule vehicle maintenance and monitor fleet readiness.
• Maintain accuracy of invoices, reconciliations, and reporting.

Skills

Leadership

Customer service

Sales analysis

Route optimization

Multi-tasking

Communication

Problem solving

Reporting

Team development

Time management

Education

Bachelor’s Degree or equivalent managerial experience

DOT medical certification

Valid Driver's License

Clean driving record

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

The primary focus of this position is to manage, direct, and develop customer relations and service management. The District Service Manager will oversee multiple routes and manage growth opportunities within these routes.

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

The primary focus of this position is to manage, direct, and develop customer relations and service management. The District Service Manager will oversee multiple routes and manage growth opportunities within these routes.

RESPONSIBILITIES

Leadership & Team Development

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.

Service Operations & Route Management

• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.

Customer Relations & Business Growth

• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.

Compliance & Reporting

• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.

Fleet & Equipment Management

• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness

MINIMUM QUALIFICATIONS

• Bachelor’s Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Must possess a valid Driver's License at the time of hire.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem-solving, and conflict management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with the ability to multi-task and work independently.

PHYSICAL REQUIREMENTS

• Ability to manage a route environment and train new hires.
• Capable of lifting at least 25 lbs and handling moderate traffic scenarios.
• Strong time management and a results-oriented service mentality.
• Ability to maintain a positive attitude in diverse and challenging situations.

Required Competencies

• Be Respectful Value all we come in contact with
• Be Remarkable Create a positive moment with every interaction
• Be Safe Keep ourselves and those around us safe
• Be Honest Be guided by truthfulness in all we do

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.