District Service Manager

ImageFIRST; Kansas City (KS); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision insurance

401(k) match

Paid Time Off

Tuition Reimbursement

Job summary

ImageFIRST is looking for a District Service Manager in Kansas City, MO. This role involves managing and developing service relations and overseeing multiple routes. The ideal candidate will have a Bachelor's degree, over 4 years of route management experience, and exceptional customer service skills. Compensation includes an annual salary of $80,000-$90,000 plus bonuses and allowances. The position supports a positive workplace culture and strong company values in a collaborative environment.

Qualifications

• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Valid Driver’s License at the time of hire.

Responsibilities

• Hire, train, develop, and coach service personnel.
• Manage route logistics, including routing of accounts and merchandise control.
• Ensure compliance with service and quality standards.

Skills

Customer service skills

Leadership skills

Organizational skills

Problem-solving abilities

Conflict management

Education

Bachelor’s Degree or equivalent managerial experience

Job description

About the Company

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC‑accredited facilities in the industry. With a 97% customer retention rate, ImageFIRST is dedicated to improving patient satisfaction and making staff happy with a white‑glove service.

Position Overview

District Service Manager – District Level

1st shift Mon‑Fri (7 am‑4 pm). Must be flexible depending on the schedule of routes on a particular day.

Pay $80,000‑$90,000 + 10% Service Leadership Bonus based on KPIs. Car Allowance $550/month. Fuel Card.

The primary focus of this position is to manage, direct, and develop customer relations and service management. The District Service Manager will oversee multiple routes and manage growth opportunities within these routes.

Responsibilities

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.
• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check‑ins.
• Ensure compliance with service and quality standards.
• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.
• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.
• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness.

Minimum Qualifications

• Bachelor’s Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Valid Driver’s License at the time of hire.
• Valid DOT medical certification or ability to obtain one within the designated timeframe.
• Ability to cover delivery routes in the absence of regular drivers.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem‑solving, and conflict‑management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with ability to multi‑task and work independently.

Physical Requirements

• Manage a route environment and train new hires.
• Capable of lifting at least 25 lbs and handling moderate traffic scenarios.
• Strong time management and results‑oriented service mentality.
• Maintain a positive attitude in diverse and challenging situations.

Required Competencies

• Be respectful: value everything we come in contact with.
• Be remarkable: create a positive moment with every interaction.
• Be safe: keep ourselves and others safe.
• Be honest: be guided by truthfulness in all we do.

Benefits

• Weekly pay.
• Medical, Dental, Vision.
• Pet, Legal, and Hospital Indemnity Insurance.
• 401(k) match.
• Paid Time Off.
• Paid Parental Leave.
• Tuition Reimbursement.
• Referral Program.
• Strong company culture and collaborative team environment.

EOE / Drug‑Free Workplace. We are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.