District Service Manager

Medtronic; Erie (Erie County); On-site; USD 110,000 - 140,000; Full time

Job summary

Medtronic is a global leader in healthcare technology seeking a Service Leader to optimize resources, deliver value to customers, and drive CVG initiatives across multiple geographies. The role focuses on managing a service team, aligning resources to business priorities, and partnering with regional management to achieve implant, revenue, and expense goals.

The position requires a Bachelor's degree and 5 years of professional experience, including at least 3 years in clinical settings, with

Qualifications

• Bachelor's Degree required.
• 5 years of professional experience with at least 3 years in a clinical setting.

Responsibilities

• Lead service-related activities to optimize resources and deliver customer value.
• Drive execution of CVG initiatives to achieve regional goals.
• Manage Service Team to deliver technical expertise and patient care.
• Collaborate with district leadership to align resources with business priorities.
• Coordinate with Sales Coordinators to schedule implant and follow-up coverage.
• Support CVG programs and drive accountability through deadlines.

Skills

Leadership

Communication

Strategic thinking

Education

Bachelor's Degree

Tools

None

Job description

We anticipate the application window for this opening will close on - 12 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Leads service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.

A DAY IN THE LIFE: POSITION RESPONSIBILITIES

• Service Leadership
• Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs.
• Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.
• Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.
• Lead and drive changes focused on service burden reduction and new service models.
• Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
• CVG
• Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.
• Drive cross BU support for key CVG programs/needs.
• Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion-related activities in Salesforce.com and completion of other stated deliverables.
• People Management
• Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Assist employees with individual development planning.
• Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Business Operations
• Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training
• Ensure efficient, effective use of inventory, expenses and assets
• Apply Customer Focused Quality Concepts

MUST HAVE - BASIC QUALIFICATIONS

• IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
• Bachelor's Degree
• 5 years of successful professional experience with 3 years of successful clinical experience

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS

• Medtronic experience in role that interacts with CVG field organization
• Knowledge of local cardiac customer base
• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
• Training and experience with Lean Sigma principles
• Demonstrated business acumen
• Experience in a healthcare related discipline
• Ability to learn and understand technical aspects of business
• Ability to manage, coach and develop managers and employees
• Capable of critical/strategic thinking; ability to execute strategy

PHYSICAL JOB REQUIREMENTS

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with a peers and co-workers.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools or controls.

The employee is occasionally required t