District Pro and Services Support Manager

Socket.dev; City of Rochester (NY); On-site; USD 90,000 - 151,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off

401(k) Retirement account with company

Education support programs

Employee discounts

Bonuses and stock purchase plan

Job summary

Lowe’s Companies, Inc. is a Fortune 100 home improvement company known for a broad network of stores and extensive customer services.

The role focuses on leading Pro and DIFM initiatives across stores within an assigned district, driving sales performance, training, and a consistent customer experience. Responsibilities include managing install programs, collaborating with Store Leadership and VP-level teams, and ensuring alignment with corporate standards.

Qualifications

• Bachelor’s degree or equivalent years of experience in lieu of education requirement.
• 4 years of management in retail store operations with direct report responsibility and experience working with VP-level leadership.
• 2 years of management in retail store operations with direct report responsibility and experience working with VP-level leadership.

Responsibilities

• Conducts store visits to ensure Pro and DIFM customer experience consistency across stores.
• Identifies training gaps and develops action plans with Store Leadership to close gaps.
• Ensures execution of in-store strategies to optimize sales, service and customer satisfaction.
• Responsible for all install programs within assigned district to meet sales, margin, close rate and profitability goals.
• Acts as point-of-contact for District and Store Leadership for consistent Pro and DIFM experiences.
• Facilitates training workshops for store associates on Pro and Services initiatives.
• Provides feedback to VP and SSC leaders on sales processes and customer escalations.
• Keeps knowledge current on industry standards and SSC programs to guide priorities and field activities.

Skills

Store leadership

Data analysis

Communication

Education

Bachelor’s degree or equivalent

High school diploma or GED

Job description

Key Responsibilities

• Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops actions plans to address gaps, and follows up to ensure implementation.


• Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.


• Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.


• Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.


• Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.


• Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).


• Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.


• Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans.


• Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable


• Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable


• 4 Years of Management in retail store operations. Leadership experience with direct report responsibility. Experience working closely with senior leadership (VP and above).


• 2 Years of Management in retail store operations. Leadership experience with direct report responsibility. Experience working closely with senior leadership (VP and above).

Pay Range: $90,300.00 - $150,800.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.




• Health, Dental and Vision insurance




• Life and Disability insurance




• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time




• Flexible spending and health savings accounts




• 401(k) Retirement account with company match




• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs




• Education support programs, including tuition assistance and trade skills scholarships




• Business Travel Accident insurance




• Maternity and Parental leave




• Adoption assistance




• Lowe's Associate Discount and broad discount platform




• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.