District Operations Supervisor

Daikin Applied Americas Inc; United States; Hybride; USD 73 000 - 121 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Medical insurance

Dental & Vision insurance

401K match

PTO & holidays

Sick time

Tuition reimbursement

Résumé du poste

Daikin Applied Americas Inc seeks a District Operations Supervisor in Greensboro, NC with hybrid work arrangement. You will supervise technicians, oversee service operations, and support sales with quotations and project estimates.

The role emphasizes leadership, HVAC system knowledge, and responsibility for contract management and customer care initiatives. A high school diploma is required, with a preference for a bachelor’s degree and 4–6+ years in the HVAC field.

Qualifications

• Supervise technicians and oversee service operations.
• Demonstrate knowledge of HVAC design, systems and energy solutions.
• Lead and develop district service team and training.

Responsabilités

• Act as escalation contact for customer issues.
• Support sales through job quotation and estimation.
• Approve estimates for scope of work, labor hours and material content.
• Establish project timelines and coordinate with customers.
• Manage projects, assign technicians, and oversee orders and sign-offs.
• Provide leadership and supervision to technician team and development.
• Oversee quotations and ensure timely delivery to customers.
• Identify new selling opportunities through customer relationships.
• Ensure maintenance contracts and inspections are fulfilled on time.
• Renew contracts and manage upgrades on house accounts.
• Generate pull-through service and repair work.
• Lead Tech Tip program and customer care initiatives.
• Oversee technician reviews and annual appraisals.
• Coordinate training with Regional Trainer and budget.

Connaissances

Team leadership

Project management

Customer communication

HVAC knowledge

Formation

High School Diploma/GED

Bachelor's degree preferred

Description du poste

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a District Operations Supervisor. You will have the ability to make an impact and shape your career by providing progressive supervision and service operations oversight to the district service office with a company that is passionate about growth. You will have the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavour!

Location: Greensboro, NC - Hybrid

Your Responsibilities:

• Act as the escalation contact for customer issues or concerns
• Support sales through job quotation and estimation
• Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor costs, and provide feedback to the District Manager
• Establish project timelines, meet with customers to communicate and coordinate project schedule
• Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
• Provide leadership and supervision to technician team and be responsible for the team's development and training
• Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis
• Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
• Ensure that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinators on scheduling activity of technicians
• Oversee contract renewal, escalation, and upgrades on assigned house accounts
• Work with the technician team to generate pull-through service and repair work on existing house accounts
• Manage Tech Tip program and lead customer care initiatives
• Responsible for technician reviews and will ensure completed on time each year
• Support technician training by coordinating training Regional Trainer while reporting training plan and budget to the District Manager
• Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
• Provide weekly job status, revenue, and warranty recovery report to the District Manager
• Own the performance management of technicians (i.e. goals setting, performance reviews, performance management)

Your Qualifications:

• High School Diploma/GED (Bachelors Preferred)
• 4-6+ years of related work experience in the commercial HVAC industry or related field
• 2+ years of prior experience managing technicians or employees in a similar role required
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
• Demonstrated success in strategically leading business units

Your Benefits:

• Non-logoed company vehicle with most expenses paid
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position

The typical annual base salary for this position ranges from $73,300 to $120,700 plus targeted incentive plan in North Carolina.

The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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