District Operations Manager II

Primo Brands; New Orleans (LA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401K with 5% match

Employee Stock Purchase Plan (ESPP)

Life Insurance and disability

Paid vacation and sick time

9 paid holidays and 3 floating

Job summary

Primo Brands in New Orleans, LA seeks a District Operations Manager II, Customer Direct, to lead a Route Sales Representatives workforce delivering bottled water to commercial and residential customers. You will model a safety-first culture and coach teams to meet service, delivery, and quality standards.

Responsibilities include real-time service oversight, performance coaching, staffing, and achieving financial plans.

Qualifications

• BA/ BS Degree strongly preferred.
• Experience managing large teams (20+).
• Strong safety culture and leadership capabilities.

Responsibilities

• Drive customer satisfaction through real-time service oversight and coaching.
• Champion safety by leading behaviors aligned to company safety principles.
• Oversee branch processes for customer service, delivery, and inventory with cross-functional collaboration.
• Develop direct reports through objective performance plans and coaching.
• Conduct one-on-one meetings to review activity and corrective plans.
• Support onboarding, orientation, and employee engagement.
• Improve Net Promoter Score and customer satisfaction through high service standards.
• Manage staffing levels through talent acquisition and retention.
• Ensure proper product loading to meet daily delivery commitments.
• Share best practices to drive productivity and cost reductions.

Skills

People management

Safety leadership

Team coaching

Budgeting

Customer service

Communication

Education

BA/BS Degree

Tools

MS Office

Job description

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

The District Operations Manager II, Customer Direct, will lead a Route Sales Representatives workforce responsible for safely delivering bottled water to commercial and residential customers. This role champions a strong safety-first culture through training, accountability, and visible leadership, while creating a positive work environment through real-time observation, coaching, and actionable feedback. The DOM II operates with a sense of urgency to ensure operational plans are executed, performance and budget goals are met, and teams remain aligned in consistently delivering a safe, high-quality customer experience.

Location: New Orleans, LA

Health Benefits:

Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

Retirement/Investing:

401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance:

Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits:

Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Responsibilities

• Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
• Champion safety by actively leading and demonstrating behaviors aligned to Primo Brands'Core Safety Principles
• Own execution and adherence to Primo Brands'standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration
• Support the personal and professional development of direct reports through performance objectives and coaching
• Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed
• Promote positive employee experience through on-boarding, orientation, and employee engagement activities
• Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions
• Responsible for maintaining staffing levels through talent acquisition, development, and retention
• Ensure all team members have the proper product loaded to meet daily delivery commitments
• Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
• Ensure financially sounds decisions to deliver financial plan for area of responsibility
• Serve as key part of the change network by actively leading direct reports through transformational business initiatives

Qualifications

• BA/ BS Degree strongly preferred
• Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred
• Passion for working safely and demanding safe work behaviors from direct reports
• Open-minded to change and capable of leading a team through resistance
• Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives
• Excellent written, verbal communication, and interpersonal skills
• Strong knowledge of financials, financial analysis and Profit & Loss statements
• Experience managing and anticipating business challenges and changes
• Prior experience managing a facility/branch preferred
• Ability to listen and respond to information effectively and influence decision makers
• Strong sales techniques, communications, negotiation and customer service skills
• Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Ability to meet Company Driver Qualification Policy

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Afftive Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:The salary range provided for this position is approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.