District Operations Manager

Crunch Fitness; Schaumburg (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with benefits

Complimentary Club membership

Paid time off

Employee discount

Full-time health benefits

Job summary

A leading fitness organization in Schaumburg is seeking a District Operations Manager to oversee multiple locations. This role involves upholding company standards to ensure exceptional member experiences and supporting team development through strong leadership. Candidates should possess prior customer service and operational experience, with strong interpersonal and organizational skills. The position offers growth opportunities and is ideal for those looking to thrive in a dynamic environment focused on fitness and community engagement.

Qualifications

• 1-2 years of customer service/operations experience.
• Preferred: Prior multi-unit management experience in fitness, retail or hospitality.
• Face-to-face customer service experience.
• Strong interpersonal and communication skills, including proper telephone etiquette.
• Strong organizational skills to execute and prioritize multiple tasks.
• Understanding of basic record-keeping practices and procedures.
• Computer proficiency; experience operating office equipment; basic skills in Word and Excel.

Responsibilities

• Communicate and uphold company standards to meet member expectations.
• Ensure team members execute basics in punctuality and cleanliness.
• Support member retention through best member experiences.
• Work closely with club managers to hire, train, and develop a strong team of Member Service Representatives and Kids' Club professionals that deliver on company goals and reflect our philosophy.
• Achieve department targets (e.g., member service, cleanliness, revenue, and retention).
• Ensure the facility is well equipped and provides a clean and safe environment for both members and employees.
• Manage service delivery: ensure all club members receive exceptional experience, proactively engage members, conduct satisfaction surveys, resolve concerns and complaints in a professional manner.
• Monitor facilities for appearance and equipment; resolve or elevate issues detacting from experience.
• Instill a sense of common responsibility and teamwork across functions to improve member and team member experience.
• Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue.
• Plan and implement promotions and merchandising with club managers.
• Ensure retail is optimally merchandised and displays are according to policy.
• Ensure Kids' Club team members follow all policies for a safe environment, enforce proper adult-to-child ratio, and that only trained staff work in Kids' Club.
• Implement new operational procedures and conduct compliance checks.
• Mediate club team member relations matters for all club operations team members.
• Ensure all systems and SOPs are accurately followed.
• Manage inventory and control activities per company guidelines; prepare inventory reports.
• Maintain a fully engaged and high-performing member service team aligned with company values and goals.
• Assist club managers in training & developing Front Desk and Kids' Club staff.
• Conduct meetings with direct reports to review performance, offer direction, motivation, and guidance toward achieving individual and company goals; offer career growth and advancement opportunities.
• Coach staff under guidance of Vice President of Operations, District Manager and consult HR for additional direction.
• Directly manage 6-7 locations in the Treasure Valley area.

Skills

Customer service experience

Strong interpersonal skills

Organizational skills

Communication skills

Computer proficiency

Education

High School diploma or GED

Bachelor's degree preferred

CPR certification

AED certification

Tools

Microsoft Word

Microsoft Excel

Office equipment

Job description

Future Opening: District Operations Manager

Are you looking to combine work, fitness and fun?

Are you looking for an opportunity to lead and inspire people?

Are you energetic, and enthusiastic about helping people meet their fitness goals?

Are you looking for growth opportunities and advancement?

Then you should come join our team!

AS A MEMBER OF THE CRUNCH FITNESS FAMILY YOU WILL RECEIVE:

• A competitive salary with benefits
• Complimentary Club membership

At Crunch Fitness we are committed to helping our team members and members to become the best version of themselves. We're changing the landscape of the fitness industry and believe that fitness can be accessible, affordable and a way of life for everyone. There are no judgments, no stares of disapproval. Here we keep open minds. We are nurturers. We seek only to encourage, empower and entertain. There is no one type. There is no one reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone; all kinds of people with all kinds of goals who've chosen to reach them with us. We're looking for committed and dedicated individuals to help grow our business, so that we can share and spread our "NO JUDGMENTS" philosophy with more people.

Description

The District Operations Manager (DOM) ensures that our clubs deliver the best guest and member experience.

Responsibilities

• Communicate and uphold company standards, leading by example to deliver the Crunch Fitness "NO JUDGMENTS" philosophy and meet member expectations.
• Ensure team members consistently execute basics in punctuality, dress code, friendliness and cleanliness.
• Support member retention by advocating for the best member experiences and operational processes.
• Work closely with club managers to hire, train, and develop a strong team of Member Service Representatives and Kids' Club professionals that deliver on company goals and reflect our philosophy.
• Achieve department targets (e.g., member service, cleanliness, revenue, and retention).
• Ensure the facility is well equipped and provides a clean and safe environment for both members and employees.
• Manage service delivery: ensure all club members receive exceptional experience, proactively engage members, conduct satisfaction surveys, resolve concerns and complaints in a professional manner.
• Monitor facilities for appearance and equipment; resolve or elevate issues detracting from experience.
• Instill a sense of common responsibility and teamwork across functions to improve member and team member experience.
• Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue.
• Plan and implement promotions and merchandising with club managers.
• Ensure retail is optimally merchandised and displays are according to policy.
• Ensure Kids' Club team members follow all policies for a safe environment, enforce proper adult-to-child ratio, and that only trained staff work in Kids' Club.
• Implement new operational procedures and conduct compliance checks.
• Mediate club team member relations matters for all club operations team members.
• Ensure all systems and SOPs are accurately followed.
• Manage inventory and control activities per company guidelines; prepare inventory reports.
• Maintain a fully engaged and high-performing member service team aligned with company values and goals.
• Assist club managers in training & developing Front Desk and Kids' Club staff.
• Conduct meetings with direct reports to review performance, offer direction, motivation, and guidance toward achieving individual and company goals; offer career growth and advancement opportunities.
• Coach staff under guidance of Vice President of Operations, District Manager and consult HR for additional direction.
• Directly manage 6-7 locations in the Treasure Valley area.

Qualifications

• 1-2 years of customer service/operations experience.
• Preferred: Prior multi‑unit management experience in fitness, retail or hospitality, leading 3‑10 employees.
• Face‑to‑face customer service experience.
• Strong interpersonal and communication skills, including proper telephone etiquette.
• Strong organizational skills to execute and prioritize multiple tasks.
• Understanding of basic record‑keeping practices and procedures.
• Computer proficiency; experience operating office equipment; basic skills in Word and Excel.

Certifications / Educational Requirements

• High School diploma or GED.
• Bachelor's degree preferred but not required.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.

Physical Requirements

• Work in club office; move about club floors and rooms, review and create club paperwork, communicate with employees, members, and the public.
• Access and operate Company computer system, prepare documents, enter data, read reports, email.
• Regular exposure to moving mechanical parts while performing duties.
• Occasional loud environment.
• Extended workdays frequent; weekends and holidays as needed.
• Must travel by car and airplane up to 10% of the time.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It does not include all duties and responsibilities; the order in which duties and responsibilities are listed is not significant.

Functional Group

Operations

Crunch Fitness offers free membership, employee discount, paid time off, and full‑time health benefits. We believe in making serious exercise fun and pioneering a philosophy of No Judgments.

Our gym features state‑of‑the‑art equipment and an extensive schedule of signature classes.

I was referred to this position by a current employee.

Crunch offers comprehensive benefits for eligible employees.

Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'