District Manager (WA)

Boot Barn; Tukwila (WA); On-site; USD 90,000 - 150,000; Full time

Job summary

Boot Barn is seeking a District Manager to lead a multi-store district with a focus on sales growth, customer service excellence and merchandising standards. You will collaborate with Regional HR, the Regional VP and Store Support Center to drive profitability and superior customer experience.

The role requires strong leadership, team development, staffing and payroll management, plus travel up to 80% to support district stores. Join a culture that values community and partners in success.

Qualifications

• Experience leading multi-store retail teams and achieving sales goals.
• Strong leadership, coaching, and communication skills.
• Proven ability to manage staffing, scheduling, and payroll.
• Ability to analyze store performance and drive initiatives.
• Customer service orientation with focus on store standards.
• Willingness to travel up to 80%.

Responsibilities

• Achieve/exceed district budgeted sales plan.
• Lead district team to foster a service and selling culture, exceed customer expectations and build enduring consumer relationships.
• Partner with store leadership teams to plan events and outreach to local community/market.
• Develop leadership skills to ensure customers receive high level service through engaging customer-centric selling.
• Identify and respond to market trends to meet sales goals.
• Build partnerships with Store Support Center to accelerate sales within the district.
• Observe and coach team on customer engagement and expansion of rewards program; explain benefits and increase participation.
• Develop district people strategy including hiring, succession planning, development plans and annual reviews.
• Identify, select, and retain top performing talent; maintain turnover at or below goal.
• Hold leadership teams accountable for goals and metrics; recognize performance and develop leaders for internal mobility.
• Partner with Store Manager to ensure adequate staffing and payroll management.
• Ensure stores reflect community demographics in staffing.
• Reviews store schedules to ensure appropriate coverage during peak times and to provide a meaningful customer experience.
• Lead teams to execute product strategies including merchandising presentations, promotions, and signage.
• Ensure stock levels, adjacencies and assortments meet customer needs and align with company guidelines.
• Understand/utilize company reporting to build district categories and ensure managers understand reporting.
• Partner with Store Support Center to react to merchandise needs.
• Prioritize store visits based on business needs; summarize visits via a District Manager Visit Guide.
• Adhere to deadlines set by Store Manager/Regional VP.

Job description

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

District Manager

REPORTS TO: Regional Vice President

STATUS: Exempt

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

The District Manager is principally responsible for building, maintaining, and institutionalizing an environment that supports the Boot Barn mission, demonstrating the highest level of leadership in support of exemplary customer service, manager development/engagement, merchandising standards, and store operations. Our District Managers are business drivers whose key role is to lead a team of stores who exceed sales goals and delight customers by leading and owning all customer facing and operational elements within their store. The District Manager will partner their Regional Vice President, Regional Human Resources, and Store Support Center Partners in pursuit of year-over-year increases and a best in class internal/external customer experience, ensuring consistent profitability of the business through optimized staffing, shrink awareness/performance and expense management.

Essential Duties And Responsibilities

SALES

• Achieve/exceed district budgeted sales plan.
• Lead district team to foster a service and selling culture, exceed customer expectations and build enduring consumer relationships.
• Partner with store leadership teams to plan and execute successful volume driving events that involve outreach to the local community/market. (Ex. Commercial accounts, events, etc.).
• Develop the skills of leadership teams to ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product knowledge, maintain company merchandising standards, and all other components of customer service.
• Identify/analyze/react to changing business trends w/in each market to meet or exceed key metrics and sales goals.
• Build partnerships with Store Support Center partners to identify ways to accelerate sales within your district.

PEOPLE

• Observe and coach team on building customer engagement and expansion of our rewards program, explain the benefits of the program and how to increase participation with each customer interaction.
• Develop people strategy for district to include hiring, succession planning, development plans and annual reviews.
• Identify, select, and retain top performing talent. Maintain turnover at or below turnover goal.
• Hold leadership teams accountable for achieving sales goals and key metrics in addition to operationally sound stores; through frequent recognition of excellence and frequent discussions where goals are not being met.
• Recognize performance of top talent and build a bench of future leaders, committing to ongoing development of leadership team members to meet various career goals within the company.
• Partner with Store Manager to ensure adequate staffing to meet the changing business needs and payroll expenses.
• Ensure stores are staffed with teams that are a reflection of the store’s community demographics.

OPERATIONS

• Reviews store schedules to ensure there is appropriate coverage to drive sales during peak times and ensure a consistent, fun, and meaningful customer experience.
• Understands and leads teams to execute product strategies - to include merchandise presentations, promotions, and signage.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of the customer along with adhering to all Company visual presentation guidelines.
• Understand/utilize company reporting to build department categories throughout district. Ensure Store Managers have a clear understanding of reporting.
• Partner with Store Support Center team to react to merchandise needs.
• Prioritize store visits based on the needs of the business; exercising flexibility with schedule in reacting to the needs of the business. Summarize and communicate visits via a District Manager Visit Guide.
• Adhere to all company deadlines given by Store Manager and/or Regional Vice President.

Additional Responsibilities

• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members and vendors.
• Demonstrate high level of quality of work, attendance and appearance.
• Work a variety of shifts to meet the business needs including nights, weekends, and holidays.
• Ability to be flexible and willing to work extended hours when necessary.
• Adhere to all local, federal, and state laws in addition to Company policies, procedures, practices and safety regulations.
• Adhere to local, state, and federal employment laws.
• Travel up to 80% of scheduled shifts.
• Any additional responsibilities assigned by Regional Vice President or Store Support Center partners.
• Performs any other duties that may be assigned by management.