District Manager, Retail Operations - New York

Pop Mart; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART (09992.HK), a global leader in trend culture, seeks an experienced District Manager to lead multiple NYC retail locations. You will drive sales, operations, and customer experiences across the district while upholding POP MART’s brand.

Work with store managers and cross-functional teams to achieve financial goals, develop talent, and expand ROBO Shop initiatives. This is a fast-paced role requiring travel across the New York market and a strong focus on leadership and results.

Qualifications

• 5–10 years of progressive retail leadership experience.
• 3–5 years of multi-unit management across stores.
• Proven record of developing Store Managers and teams.
• Strong financial acumen in sales, payroll, and expenses.
• Ability to analyze business performance and drive results.
• Excellent leadership, coaching, and communication skills.
• Willingness to travel throughout the New York market.

Responsibilities

• Lead multiple retail stores to achieve sales, profitability, payroll, and operations.
• Coach Store Managers to improve leadership and execution.
• Recruit, hire, onboard, and develop retail talent with succession plans.
• Monitor key metrics: sales, conversion, AOV, labor, shrink, inventory, customer experience.
• Partner with HR on staffing, performance, and development.
• Oversee ROBO Shop ops and ROBO Operators.
• Support new store openings, campaigns, and launches.

Skills

Retail leadership

Multi-unit management

Financial acumen

Data-driven decisions

Leadership coaching

Communication

Travel willingness

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

District Manager, Retail Operations

Department: Retail

Location: New York City, NY

Salary: $120,000 - $160,000

Opportunity Overview

We are seeking an experienced and results-driven District Manager to lead multiple POP MART retail locations throughout the New York City market. This leader will be responsible for driving sales performance, operational excellence, talent development, and exceptional customer experiences across the district while bringing POP MART's unique brand and culture to life.

As District Manager, you will serve as a strategic business partner to Store Managers, empowering them to build high-performing teams, execute company initiatives, and achieve operational and financial goals. You'll collaborate closely with cross-functional teams including Retail Operations, Human Resources, Merchandising, Finance, Marketing, Asset Protection, and our global headquarters to support continued growth throughout North America.

At POP MART, we foster a high-trust environment and empower our employees to make decisions that support both the business and our customers.

What You Will Achieve

• Lead multiple retail stores to consistently achieve sales, profitability, payroll, and operational objectives.
• Drive district performance through effective coaching, accountability, and performance management.
• Recruit, hire, onboard, develop, and retain top retail talent while building strong succession plans for future leadership.
• Coach and mentor Store Managers to strengthen leadership capability, operational execution, and employee engagement.
• Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer experience.
• Ensure stores consistently execute POP MART's visual merchandising, operational, and brand standards.
• Conduct regular business reviews and store visits to identify opportunities, recognize success, and implement action plans.
• Partner with Human Resources on employee relations, performance management, workforce planning, and talent development initiatives.
• Manage district payroll, labor budgets, operating expenses, and overall financial performance.
• Collaborate with cross-functional partners to successfully execute new store openings, marketing campaigns, product launches, inventory initiatives, and operational improvements.
• Serve as the primary communication link between retail stores and corporate teams in the United States and China.
• Ensure compliance with company policies, safety standards, inventory controls, and all applicable employment laws.
• Quickly identify operational challenges and implement effective solutions that improve business performance.
• Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales performance.

What You Will Need

• 5-10 years of progressive retail leadership experience.
• Minimum 3-5 years of multi-unit retail management experience leading multiple store locations.
• Proven success developing high-performing Store Managers and retail leadership teams.
• Strong financial acumen with experience managing sales, payroll, labor, operating expenses, and profitability.
• Demonstrated ability to analyze business performance and use data to drive results.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Strong organizational, planning, and problem-solving abilities.
• Ability to influence and build partnerships across multiple levels of the organization.
• Comfortable working in a fast-paced, rapidly growing retail environment.
• Willingness to travel frequently throughout the New York market.

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details

The base salary range for this position is $120,000 - $160,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Background Checks

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.