District Manager - North Carolina

Smartstop-Self-Storage; Cary (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

SmartStop Self Storage in North Carolina is seeking a District Manager to lead multiple stores, drive revenue, and elevate customer experiences. You will oversee store operations, coach staff, recruit talent, and travel across Charlottesville/Raleigh, NC, Indian Land, SC, and Richmond, VA to train teams.

The role demands strong leadership, excellent communication, and the ability to manage budgets while delivering exceptional service.

Qualifications

• Must have multi-unit retail sales/service operations leadership experience.
• Proven ability to lead, develop, and coach staff.
• Excellent communication, interpersonal, and motivational skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple projects and meet deadlines consistently.

Responsibilities

• Accountable for all district store activities and operations affecting customers, staff and goals.
• Meets revenue goals by achieving or exceeding monthly budget expectations.
• Conducts facility audits to ensure physical and operational standards are met.
• Directs daily activities and scheduling of staff; provides feedback.
• Recruits, interviews, and hires new staff members.
• Leads by example, coaching teammates and sharing a clear vision.
• Travels within the designated area to all stores and training locations.

Skills

Retail leadership

Team coaching

Communication

Analytical thinking

Time management

MS Office

Education

Bachelor's Degree

Tools

MS Office

CRM systems

Job description

Career Opportunities with SmartStop Self Storage

A great place to work.

Careers At SmartStop Self Storage

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Join a Company That’s Changing the Game!

At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in sunny Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and Canada, comprising over 270,000 units and more than 35 million rentable square feet.

Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.

SmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.

We’re growing fast — and we want you to grow with us.

Salary: starting at $85,000 + metrics based quarterly bonus & annual discretionary bonus

District Manager – Primarily North Carolina - Job Summary

We’re looking for a self-driven, self-aware, leader who’s devoted to inspiring and motivating their team and providing exceptional customer experience.

Job Duties

• Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
• Meets company revenue goals by achieving or exceeding monthly budget expectations.
• Conducts facility audits to ensure physical and operational standards are being met.
• Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
• Recruits, interviews, and hires new staff members.
• Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
• Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions. This district has stores in Charlottesville/Raleigh, NC, Indian Land, SC and Richmond, VA).

Qualifications

• Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
• Proven ability to consistently meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to lead, develop, and coach staff.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple projects and deal with numerous interruptions.
• Works well under pressure while meeting deadlines consistently.
• Ability to work independently with minimal supervision Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry.
• Exceptional communication, people skills, and time management skills.
• Proficient in MS Office and web-based systems.
• Passion for customer service excellence and coaching staff.
• Bachelor’s Degree preferred.
• Annual compensation to include a base pay of $85,000 with a potential of up to $120,000 with a metrics-based quarterly bonuses and performance based annual bonus.
• Comprehensive group healthcare includes medical, dental, vision and life insurance.