District Manager - Nationwide

Ross Stores; Seattle (WA); Hybrid; USD 95,000 - 195,000; Full time

Benefits offered by this job

Employee Discount

Commuter Benefits

Health Insurance

Job summary

Ross Stores in the United States seeks a District Manager to lead operations across multiple stores, driving sales, service quality, and adherence to company standards. You will leverage data to solve problems and support business trends while guiding district teams to success.

This role requires 5+ years of retail management experience, willingness to travel, and a valid driver’s license. A bachelor’s degree is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to adapt quickly to ambiguity and manage multiple priorities.
• Travel required for district coverage.
• High School Degree or equivalent required; bachelor's degree preferred.

Responsibilities

• Lead district operations and ensure adherence to company standards.
• Recruit, train and develop store management teams.
• Target district sales and profit goals while delivering customer service excellence.
• Manage payroll hours and budget within targets.
• Conduct store visits focused on people, service, and shrink reduction initiatives.

Skills

Verbal and written communication

Microsoft Office

Ambiguity management

Travel readiness

High school diploma

Bachelor's degree preferred

Retail management experience

Valid driver’s license

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Full job description Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success.Our winning team pursues excellence while learning and evolving Career growth.We develop industry leading talent because Ross grows when our people grow Teamwork.We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equity & Inclusion, and our community.We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. Come see what’s in store: https://jobs.rossstores.com/creative/about

GENERAL PURPOSE:

Ross is always looking for qualified talent for our District Manager roles across the Nation. An Evergreen Requisition is an advertisement for positions that Ross Stores hires for throughout the year. It is a way for Ross Stores to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function.

The national base salary range for this role is $94,500 - $195,050. The national base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The national range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives. This includes the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverage all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams.

ESSENTIAL FUNCTIONS:

Great/Exceptional People

• Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals.
• Collaborate with peers to develop a company-wide talent pipeline.
• Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans.
• Ensures compliance of Ross HR policies and procedures.
• Handles Employee Relations issues, ensuring partnership with HR and LP organizations.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

True Customer Service

• Serves as a point of contact for Customer Service issues in the district.
• Responds quickly and effectively to all Customer inquiries.
• Ensures that an excellent level of Customer Service is provided in all assigned locations.

Drive Contribution

• Responsible for the management of and continuous monitoring of all actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Ensures a safe, accident-free environment for all Customers and Associates.
• Maintains compliance to all state, local and federal regulations.

Reduce Shrink

• Demonstrates and drives Loss Prevention initiatives and awareness programs.
• Meets Company shrink goals.

Deliver the Treasure/Dealz

• Ensures proper merchandising presentation and organization by adhering to the Company's merchandising philosophy and processes.
• Assesses and escalates any inventory level discrepancies.

COMPETENCIES:

• Building Effective Teams
• Ensures Accountability & Execution
• Developing Talent
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities
• High School Degree or equivalent required, bachelor's degree in related field preferred
• 5 or more years of retail management or operations experience
• Valid Driver's License required
• Travel required

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES: Store Managers

DISCLAIMER

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

BENEFITS

• Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
• Associate Discount
• Identity Protection
• Associate Purchase Program
• Benefit Hub Discount Mall
• Employee Assistance Program
• Commuter Benefits
• 401K (service requirements)
• Employee Stock Purchase Program
• Ross Cares Fund
• College Discounts
• Sick Pay (where legally required) and Referral Bonuses
• In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 15 days/year, 9 Personal and Company Holidays
• AS, ASM and SM Associates in Stores and Exempt Corporate and Merchandising roles are also eligible to receive a Bonus based on individual and business performance