District Manager, Licensed Cosmetologist

Socotra, Inc.; Dallas (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Generous Paid Time Off program

Mental Health Benefits through Talkspa

401k Participation

Parental Leave Program

Job summary

Madison Reed in Dallas seeks a District Manager, Hair Color Bar to lead a multi-unit market of 10+ units, focusing on sales, client satisfaction, and KPI performance. Availability on weekends and holidays is required, with up to 75% travel and living within 90 minutes of four Hair Color Bars.

You will recruit, train, and develop team members, execute sales strategies, and partner with support teams to ensure program delivery. This is a full-time role with a base salary in the stated range.

Qualifications

• : 3+ years of management experience in a multi-unit organization; beauty services industry required.
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Responsibilities

• Consistently meets performance standards for sales, client satisfaction, labor efficiency, and team productivity.
• Achieves monthly sales goals and other KPI targets.
• Support recruitment and networking with Talent Acquisition to identify new team members.
• Develop team members within hubs to reflect diverse customers and populations.
• Execute strategies to meet/exceed sales targets through service, retail, and membership sales.
• Collaborate with partners to ensure programs and training are implemented.
• Maintain strong collaboration with managers and teams to drive extraordinary performance.
• Utilize Madison Reed tools and reports to drive sales and profitability.
• Review scheduling tools to optimize labor and stay within forecasted hours.
• Engage with clients to deliver exceptional experiences and future engagement.
• Follow up on escalated service issues across all Hair Color Bar locations.

Skills

Leadership

Sales driven

Multi-unit management

Travel up to 75%

Team development

Data & KPI tracking

Communication

Education

Active State Cosmetology license

Tools

MS Office

Google Workspace

Job description

District Manager, Hair Color Bar

The Madison Reed District Manager is a leader who is sales and results driven, overseeing a multi-unit market. A strategic thinker with the ability to manage and grow a geography/territory of up to 10+ units.

The Madison Reed District Manager will possess a varied skill set from anticipating future trends within their respective market with a broad knowledge of the business needs. They will be an adaptable leader with decisive planning skills and have the ability to manage day-to-day field operations and support larger corporate initiatives. A decisive leader, they’ll ensure that business policies and practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities and motivations. #livelifecolorfully

This role reports to the Regional Manager, is full time with a base salary range for this position is between $75,000-$85,000, and requires availability on weekends, holidays and other peak times based on business needs. This role will be required to day travel up to 75% of the time, living within 90 minutes of 4 Hair Color Bars.

What you’ll do:

• Consistently meets communicated and established performance standards and metrics for the role, including but not limited to; product and service sales, client satisfaction, labor efficiency, team productivity, and company culture
• Achieves monthly sales & business goals and other leading Key Performance Indicators (KPI's).
• Support recruitment and networking efforts in partnership with talent acquisition to identify new team members.
• Develop team members within their respective hubs to reflect the diverse customers, partners, and employee populations.
• Executes strategies related to meet and exceed sales targets through driving service sales, retail sales, membership and subscription sales
• Collaborates with support partners to ensure programs, training, and initiatives are executed for all Hair Color Bar team members
• Maintains a highly collaborative relationship with managers, direct reports, peers, and team members to aid in leading teams towards extraordinary performance
• Understands and utilizes Madison Reed tools, resources, and reports to drive sales and increase profits through identified KPIs
• Reviews scheduling tools to validate schedule optimization and ensures all locations are within forecasted labor allotment
• Engages with clients to deliver a distinct and delightful client experience resulting in future client engagement with the Hair Color Bar
• Follows up on all escalated client service issues in a timely manner for all Hair Color Bar locations within hub, including client survey comments (NPS) and client satisfaction survey (CSAT)
• Ensures all visual merchandising, organization, and cleanliness standards of each Hair Color Bar meet company guidelines
• Confirms all company assets are accounted for and maintained, including but not limited to; Madison Reed inventory, iPads, security cameras, and phones
• Participates and attends all Madison Reed leadership meetings and training.
• Work a variety of shifts to support business initiatives working various shifts such as evenings, weekends and holidays as needed.

Who you are:

• 3+ years of management experience in a multi-unit organization; beauty services industry required
• Active State Cosmetology license required
• Technology experience working with various systems. Microsoft Office or Google Suite are highly desired
• Valid Driver's License Required
• Travel to market on a regular basis visiting locations, including but not limited to geography of existing markets and other states up to 75%
• Proven track record of leadership and working in a results-driven environment
• Solid knowledge & understanding of performance & revenue reports
• Support market growth through participation in local events

Physical Demands:

While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

Big on Benefits

The Perks? Glad you asked...

• Comprehensive Medical, Dental, and Vision Benefits
• Generous Paid Time Off program
• Company Paid Short and Long Term Disability and Life Insurance
• 100% Company Paid Mental Health Benefits through Talkspace
• HSA Employer Contributions and FSA Options
• 401k Participation
• Parental Leave Program
• Learning and Education Programs
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
• Company Sponsored Events + Surprise and Delights
• But wait, there’s more...

We are Madison Reed.

We’re disrupting a $50 billion industry.

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.