District Manager - Houston, TX

GameStop; Humble (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

A major retail company is seeking a District Manager to drive business results across multiple stores. The role involves talent development, ensuring effective onboarding, and facilitating exceptional guest experiences. Candidates should have a minimum of three years of experience as a multi-unit leader and a degree in business or a related field. This position offers opportunities for significant responsibility and autonomy in a fast-paced environment.

Qualifications

• 3 years of successful experience as a multi-unit leader required.
• Proven ability to work productively with others and adapt to change.
• Ability to travel unaccompanied if necessary.

Responsibilities

• Attract and develop top talent by fostering a supportive work environment.
• Directly influence the performance of multiple field teams.
• Monitor stores' performance and ensure compliance with company standards.

Skills

Motivation and retention of top talent

Achieving business results

Guest service skills

Effective communication

Organizational skills

Education

Bachelor of Arts or Science in business administration or related field

Tools

Electronic business tools

Communication devices

Job description

Summary

<b>District Manager</b> – Drives business results across multiple stores, focusing on comp sales, used sales, talent retention, guest experience, and loss prevention. The role provides autonomy, authority, and responsibility for inspiring and developing the performance of district teams.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Attract, develop, and retain top talent by creating a positive, supportive, results‑based work environment.
• Directly influence the talent development and business results of several field teams through GameStop’s global performance management strategy and related tools.
• Ensure that successful onboarding and development occurs throughout the district.
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes using the STAR/AR feedback model, Interaction Guidelines, and Key Principles.
• Personally model the professional conduct expected of all GameStop leaders.
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports, exit interview data, store visit reports, audits, compliance reporting, and guest service data.
• Validate that stores are scheduling based on sales trends and business needs.
• Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi‑unit or corporate level within three days.
• Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner.
• Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities.
• Monitor stores’ appearance and ensure all company standards are maintained.
• Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution.

RELATED COMPETENCIES

• Planning and Organizing – Establishing a course of action for self and others to ensure work is completed efficiently.
  • Prioritizes – Identifies more critical and less critical activities and adjusts priorities when appropriate.
  • Determines tasks and resources – Breaks projects into tasks and identifies necessary equipment, materials, and people.
  • Schedules – Allocates appropriate time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
  • Leverages resources – Utilizes available resources to complete work efficiently; coordinates with internal and external partners.
  • Stays focused – Uses time effectively and prevents irrelevant issues from interfering with work completion.
• Gaining Commitment – Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans.
  • Opens discussions effectively to describe expectations and goals.
  • Clarifies the current situation to ensure understanding.
  • Develops others’ and own ideas and presents suggestions.
  • Facilitates agreement using influence strategies.
  • Closes discussions with clear summaries and next steps.
  • Establishes good interpersonal relationships that make people feel valued and included.
• Adaptability – Maintaining effectiveness during major changes in tasks or the work environment.
  • Tries to understand changes and seeks information about them.
  • Approaches change positively, viewing it as an opportunity.
  • Adjusts behaviors quickly to deal effectively with changes.
• Technical/Professional Knowledge and Skills – Achieving a satisfactory level of technical and professional skill in position‑related areas.
  • Marketing knowledge – Uses effective marketing techniques to support regional and individual objectives.
  • Financial management knowledge – Applies basic finance to diagnose business conditions and develop strategies.
  • Industry knowledge – Understands industry factors that affect goals and incorporates that knowledge into decision making.
  • Keeps up to date – Stays abreast of current developments and trends in all relevant technical and professional areas.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND/OR EXPERIENCE)

• 3 years of successful, related experience as a multi‑unit leader required.
• Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required; equivalent experience may be accepted.
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely.

Minimum Qualifications, Job Skills, Abilities

• Strong understanding of what is needed to motivate and retain top talent.
• Proven ability to achieve outstanding business results through others, from a distance.
• Proven commitment to self‑directed learning, peer mentoring, and use of all GameStop development resources.
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays.
• Strong guest service skills, including clear verbal and written communication skills.
• Strong organizational skills, with ability to handle multiple detailed projects.
• Proficient use of electronic business tools: laptop computers, computer applications, in‑store systems, and communications devices.
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day).
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb ladders.