District Manager

Dunkin'; Summerville (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Dunkin' is seeking a Multi-Unit Manager to lead operations for 5-8 Dunkin' Donuts/Baskin Robbins combo restaurants, including recruiting, hiring, onboarding, and training. You will oversee budgets, ensure brand standards and guest service, and develop leaders while guiding openings, remodels and ongoing performance.

This is a hands-on, people-focused leadership role in a multi-unit setting. The position requires a proven track record in store operations, strong communication skills and the

Qualifications

• Experience in multi-unit restaurant operations preferred.
• Strong leadership and people management skills.
• Ability to coach and develop performance across teams.

Responsibilities

• Recruiting, hiring, onboarding and training of store staff.
• Management development and coaching of Restaurant Managers and Crew.
• Managing budgets and cost controls.
• Ensuring adherence to brand standards and guest service.
• Lead remodels and new restaurant openings.

Skills

Recruiting

Hiring

Onboarding

Training

Performance reviews

Budget management

Guest service

Brand standards

Operations leadership

Job description

Summary:

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8

Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting,

hiring, onboarding, training, management development, managing budgets and ensuring Managers

and Crew are delivering great guest service and executing applicable Brand standards and

procedures in the restaurants.

Responsibilities Include

Team Environment

Responsible for general Human Resource functions such as, but not limited to recruiting, hiring,

conducting performance reviews, developing performance improvement plans, and professional

development

Ensure appropriate training tools are utilized

Operational Excellence

Create and maintain a people first culture in the restaurant

Monitor, follow up and report training progress

Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations

guidelines; comply with all applicable laws

Ensure Brand standards, recipes and systems are executed

Prepare, complete and follow up on action plans for remodels and new restaurant openings

Lead team meetings to communicate relevant operations information, e.g. seasonal products

Profitability

Identify and support systems to control costs and maintain budgets

Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand

standards, sales, marketing, and labor and food costs

Support sales goals by developing action plans for seasonal forecasting

Ensure tools and systems are in place to roll out new products, systems and processes

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.