District Manager

Dairy Queen; Stow (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Dairy Queen is seeking an experienced District Manager to oversee multiple restaurant locations in the local franchise group. You will coach and develop managers, build high-performing teams, maintain customer service standards, and drive profitability across your assigned locations.

You will lead quarterly reviews, manage controllable expenses, ensure food safety training, organize bi-weekly management meetings, address customer feedback, and implement local marketing initiatives while adhering

Qualifications

• Minimum of 7 years of multi-unit QSR management experience.
• Strong leadership and people-development capabilities.
• Proven ability to drive profitability and manage costs.

Responsibilities

• Lead and develop restaurant managers across multiple locations.
• Drive sales, profitability, and customer satisfaction by upholding standards.
• Oversee scheduling, payroll, and compliance with labor laws across locations.
• Coordinate quarterly business reviews with ownership and consultants to hit targets.

Skills

Leadership

Staff development

Customer service

Problem solving

Organizational skills

Education

High School Diploma or Equivalent

Job description

District Manager

As a locally owned and operated franchise group, we are seeking an experienced, results-driven District Manager to oversee multiple Dairy Queen restaurant locations. This leadership role is ideal for an experienced restaurant professional who thrives in a fast-paced environment, is passionate about developing people, and has a proven track record of driving operational excellence and profitability. As a District Manager, you will be responsible for coaching and developing managers in each restaurant, building high-performing teams, maintaining exceptional customer service standards, and achieving financial and operational goals across your assigned locations.

Job Functions:

• Responsible for the development and achievement of each restaurant’s business plan, company objectives, and CORE goals by working with the ownership group and interacting with ADQ Business Consultants. Meet with ownership group once per quarter to review each restaurant’s performance and action plan.
• Staff, train and develop all restaurant managers through orientation, ongoing feedback, side by side training, and the establishment of performance expectations. Conduct quarterly performance reviews of all managers.
• Manage each restaurant’s controllable expenses, including Cost of Goods and Labor, to achieve company profitability metrics and goals.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of each restaurant, and complete bi-weekly PRIDE walks on each restaurant and take action on any items that need corrected or repaired.
• Ensure that all restaurant leaders have the proper food safety training and certifications, and that all stores are meeting and exceeding all federal/state/local food safety and health department guidelines.
• Organize and lead bi-weekly management meetings at each restaurant to review sales/transactions, manager development, and store operations.
• Review/respond to customer complaints through all channels (SMG, Marketforce, Google Reviews, in-store or phone), taking prompt and appropriate action to resolve problems and ensure customer satisfaction is maintained in each restaurant. Ensure mobile refunds are being completed as needed.
• Organize and implement local restaurant marketing initiatives to increase restaurant sales.
• Ensure accuracy and compliance with minor labor laws, collect bi-weekly payroll information from POS, along with management bonuses, and upload to payroll service provider. Resolve any employee pay issues or access to payroll service provider.
• Expected to exercise good judgment in decision-making and reporting issues to the Ownership group.
• Develop and maintain an employee culture in each restaurant following company Core Values.
• Perform other duties and responsibilities as requested by ownership group.
• Responsible for hiring and terminating all management staffing within all state/federal guidelines.

Accountability:

• Manage the operation of each assigned restaurant through the development and growth of staff, sales and profitability to meet goals established in each location’s business plan.
• Ensures each restaurant is in accordance with established company standards, policies and procedures.
• Ensure all stores follow all state/federal guidelines, i.e. Board of Health, labor laws, etc.
• Assist in the success of each restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintain a positive working relationship with each restaurant to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.

Requirements:

• Minimum of 7 years of multi-unit QSR management required.
• High School diploma or equivalent required.
• Must be able to manage and provide leadership to multiple locations assigned by the ownership group.
• Must have a sense of urgency and the ability to motivate others to perform.
• Proven track record in developing restaurant management teams and achieving company sales and profitability metrics.
• Ability to read and interpret restaurant Profit & Loss statements.
• Qualified candidates must have excellent customer service and employee relation skills.
• Must have strong organizational, interpersonal,and problem solving skills.
• Must be able to perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
• Must be able to perform all functions required of any job in the restaurant; travel to various meetings/seminars as called for by the ownership group.
• Must have the ability to work with various people, ages, circumstances and be called upon to meet the highest values and standards.
• Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time and ability to lift up to 50 pounds.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant