District Manager

Divisions Maintenance Group; Providence (RI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision

401K matching

Caregiver leave

Employee assistance program

Volunteer time off

Job summary

Divisions Maintenance Group in the United States seeks a District Manager to lead maintenance contracts, manage accounts, and grow revenue in assigned districts. You will coordinate with regional and national teams, oversee provider and technician networks, and drive KPI success while maintaining high service quality.

In this role you will conduct site audits, source and vet service providers, and ensure cost-effective delivery across districts.

Qualifications

• Bachelor's degree or related experience is preferred.
• Strong MS Office skills and familiarity with CRM systems.
• Proactive, entrepreneurial approach and independence.

Responsibilities

• Establish and maintain corporate accounts within a district with regional and national teams.
• Conduct site inspections and audits to identify upsell opportunities.
• Build relationships with customers, providers, and technicians in the district.
• Source, vet, and manage provider and technician base to ensure quality delivery.
• Respond with urgency to escalations and customer requests.
• Meet KPIs and revenue targets through planned visits and activities.
• Provide market insights to support DMG’s strategy.
• Own RFP initiatives and negotiate with providers to hit financial goals.
• Manage district travel and expenses within budget.
• Support insurance claim investigations as needed.
• Perform other duties as assigned.

Skills

Strategic thinking

Entrepreneurial mindset

Independent work style

Customer interaction

Education

Bachelor's degree or relevant experience

Tools

Microsoft Office

CRM software

Vehicle ownership

Job description

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture and top‑notch benefits.

Job Summary:

In an assigned district, the District Manager works with the National Field Team and National Account Management Teams to manage accounts, ensure continued business, and increase penetration of key accounts. You will be responsible for sourcing, vetting, and managing provider and technician base. You will perform regular inspections and visits to customers in support of maintenance contracts, as well as creating opportunities for additional business. Work in coordination with Regional Manager to maintain and win new business in outlying areas at target revenue goals while maintaining high quality services. The District Manager supports all aspects of the management process to ensure consistent achievement of short and long‑term goals in the mission statement based on our core values. This position has budgetary responsibilities.

What You'll Do:

• Work closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a district.
• Make regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services.
• Work to build relationships with customers, providers, and technicians in an assigned district.
• Source, vet, and manage provider and technician base, ensuring quality delivery of services.
• Must respond with a sense of urgency to escalations and customer requests.
• Manage time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations.
• Provide key market information and contribute to DMG’s long and short‑term strategies.
• Own RFP initiatives while negotiating with providers to secure target financial goals.
• Manage district and travel expenses within or below budget.
• Support insurance claim investigations as needed and requested by the company.
• Other duties as assigned by management

What You Need:

• Bachelors degree preferred and/or relative experience; HS Diploma or GED required.
• Strong working knowledge of Microsoft Office applications – Excel, Word, PowerPoint, and Outlook.
• Embrace technology – experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software.
• Valid Driver’s License; must provide own vehicle.
• Possess and demonstrate a proactive, entrepreneurial work style; able to work independently.
• Strong ability to think strategically and creatively. Enthusiastic, dynamic, and has a positive, extroverted, engaging personality. Prefer to interact with customers and providers, and is unafraid of rejection.
• Able to meet position demands: Significant on‑site activity required (90%), extensive outdoor activity while performing site audits or managing natural disasters, extended hours required during peak workloads or special projects, expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests
• Ability to manage the stress of a fast‑paced environment.
• Ability to meet the in‑person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self‑starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar‑for‑dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.