District Manager - Cleveland OH

Love's Travel Stops; Oklahoma City (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company funded tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Profit-Sharing Opportunity

Job summary

A leading travel stop company seeks a District Manager for overseeing operations, ensuring customer satisfaction, and managing a significant sales volume. The ideal candidate has over 5 years in retail management, excels in communication, and possesses strong organizational skills. This role requires leading teams, resolving complaints, and upholding brand standards. Competitive benefits include tuition assistance and flexible scheduling, and a commitment to community involvement is essential.

Qualifications

• 5+ years in retail or related management experience.
• Managed operations with an annual sales volume of $10+ million.
• Supervised and trained 200+ employees.

Responsibilities

• Oversee district operations in stores, restaurants, and tire care centers.
• Inspire team members by aligning with company values.
• Ensure environmental compliance and customer satisfaction.

Skills

Excellent communication and interpersonal skills

Customer service focus

Strong organizational abilities

Multitasking skills

Effective teamwork skills

Tools

Computer programs and systems

Job description

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• Flexible Scheduling
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Profit-Sharing Opportunity

This District will be based out of Cleveland, OH

Welcome to Love’s!

At Love’s, At Love's, our values go beyond our name. We look for those same values in our people. District Managers are a critical element to the success of our long-term business strategy. This position oversees all district operations in the store, restaurant, and tire care center. Responsibilities include overseeing, directing, and coordinating activities around the district to better serve customers.

Job Functions

• Inspire team members by aligning with Love’s Core values and providing clear direction.
• Set and uphold brand, performance, and behavior standards, ensuring accountability among store teams.
• Lead productive conference calls and team meetings to foster effective communication.
• Manage employee turnover and retention, supporting the GM in recruitment, training, and performance evaluation.
• Develop a succession plan to facilitate internal promotions within the team.
• Collaborate with the GM to address financial opportunities identified in monthly P&L and weekly 13-week reports.
• Ensure environmental compliance and promptly report any issues to the GM.
• Resolve customer complaints promptly and effectively, prioritizing customer satisfaction.
• Oversee audit processes to safeguard company assets and ensure adherence to cash handling and Love’s policies and procedures.

Requirements

• 5+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management experience.
• 5+ years managing operations with an annual sales volume of $10+ million.
• 5+ years deciphering and impacting budgets and P&L statements.
• 5+ years supervising and training 200 plus employees.
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Skills And Demands

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
• Must be able to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Our Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.