District Manager

Ross Stores, Inc.; Nashville (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Ross Stores, Inc. is looking for a District Manager in Nashville, TN, to oversee district operations, ensuring adherence to company standards while achieving sales and customer service goals. This role involves recruiting, training, and developing store management teams, alongside accountability for operational excellence across locations.

The ideal candidate will have a minimum of 5 years of retail management experience and be capable of fostering a diverse and inclusive team environment. A valid driver’s license and willingness to travel are required.

Qualifications

• 5 or more years of retail management or operations experience.
• Valid Driver's License required.
• Travel required.

Responsibilities

• Accountable for all phases of district operations.
• Responsible for conducting Store Visits focused on service and operational excellence.
• Recruit and select highly talented people for team growth.

Skills

Excellent verbal and written communication skills

Proficiency with Microsoft Office Suite

Ability to adapt quickly

Retail management or operations experience

Education

High School Degree or equivalent required

Bachelor’s degree in related field preferred

Job description

Our values start with our people, join a team that values you! Bring your talents to Ross, a leading off-price retail chain with over 2,200 stores, committed to providing an inclusive work environment with continuous learning opportunities.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

General Purpose

Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives. This includes the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverages all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams.

Essential Functions

Great/Exceptional People

• Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company-wide talent pipeline.
• Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans.
• Ensure compliance with Ross HR policies and procedures.
• Handle Employee Relations issues, ensuring partnership with HR and LP organizations.
• Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.

True Customer Service

• Serve as a point of contact for Customer Service issues in the district.
• Respond quickly and effectively to all Customer inquiries.
• Ensure that an excellent level of Customer Service is provided in all assigned locations.

Drive Contribution

• Responsible for the management of and continuous monitoring of all actual expenditures to be within budget.
• Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Ensure a safe, accident‑free environment for all Customers and Associates. Maintain compliance to all state, local and federal regulations.

Reduce Shrink

• Demonstrate and drive Loss Prevention initiatives and awareness programs.
• Meet Company shrink goals.

Deliver the Treasure/Dealz

• Ensure proper merchandising presentation and organization by adhering to the Company's merchandising philosophy and processes.
• Assess and elevate any inventory level discrepancies.

Competencies

• Building Effective Teams
• Ensures Accountability & Execution
• Developing Talent
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes

Qualifications And Special Skills Required

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities.
• High School Degree or equivalent required, bachelor’s degree in related field preferred.
• 5 or more years of retail management or operations experience.
• Valid Driver's License required.
• Travel required.

Physical Requirements / ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. For hybrid: This role requires regular in‑office presence, including to engage in in‑person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Supervisory Responsibilities

Store Managers

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.