District Manager

Dunkin' | ZSC Enterprises; Morrow (GA); On-site; USD 75,000 - 100,000; Full time

Job summary

Dunkin' in the United States is seeking a District Manager to provide leadership across 5-7 Dunkin' restaurants. You will coach and develop Restaurant Managers and drive sales, profitability, and brand standards.

Travel between locations is required; you will oversee operations, guest experience, and financial performance while maintaining exceptional brand execution.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Basic financial and computer skills.
• Guest-focused with strong business acumen.
• Ability to work in a fast-paced environment and travel between restaurants.

Responsibilities

• Recruit, train, coach, and develop Restaurant Managers.
• Build a culture of accountability, teamwork, and high performance.
• Develop future leaders and maintain strong management teams.
• Ensure brand, food safety, cleanliness, and operational standards.
• Conduct regular store visits and follow up on action plans.
• Execute promotions, new products, and brand initiatives.
• Drive sales, guest satisfaction, and loyalty.
• Manage labor, food cost, waste, and controllable expenses.
• Review sales and P&L performance and create improvement plans.
• Set goals and hold managers accountable for results.

Skills

Multi-unit leadership

Restaurant operations

People development

Sales growth

Guest experience

Financial acumen

Communication

Travel flexibility

Job description

The District Manager provides leadership, coaching, and direction to approximately 5-7 Dunkin' restaurants. The DM is responsible for developing Restaurant Managers, driving sales and profitability, ensuring Brand standards, and delivering an excellent guest experience.

Key Responsibilities

Leadership & People

• Recruit, train, coach, and develop Restaurant Managers.
• Build a culture of accountability, teamwork, and high performance.
• Develop future leaders and maintain strong management teams.

Operations & Brand Standards

• Ensure restaurants meet Dunkin' Brand, food safety, cleanliness, and operational standards.
• Conduct regular store visits and follow up on action plans.
• Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.

Sales & Guest Experience

• Drive sales, transactions, guest satisfaction, and loyalty.
• Understand local market and competitor trends.
• Coach teams on speed, service, accuracy, and hospitality.
• Support local marketing and sales-building initiatives.

Financial Performance

• Manage labor, food cost, waste, and controllable expenses.
• Review sales and P&L performance and create action plans to improve profitability.
• Ensure proper cash handling and operational controls.

Communication & Execution

• Set clear goals and expectations for each restaurant.
• Analyze performance and hold managers accountable for results.
• Partner with franchise ownership and Dunkin' Brand Field Operations.
• Lead district meetings and communicate company priorities.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Basic financial and computer skills.
• Guest-focused with strong business acumen.
• Ability to work in a fast-paced environment and travel between restaurants.

District Manager Success Measures

The District Manager will be evaluated on the overall performance and development of the assigned restaurant portfolio, including:

• Sales Growth
• Restaurant Profitability
• Labor & Food Cost Management
• Guest Satisfaction
• Speed of Service
• Food Safety
• Brand Standards & Operational Execution
• Manager Retention & Development
• Employee Engagement
• Training Completion
• LTO & Marketing Execution
• Restaurant Readiness & Cleanliness
• Action Plan Completion
• Overall Restaurant Performance