District Manager

Nationalvision1; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401k

FSA

Paid Time Off

Parental Leave

Employee Eyewear Discount

Job summary

National Vision is seeking an experienced retail/optical operations leader to drive store performance across multiple locations. You will steer profitability, oversee merchandising, pricing, and customer service standards while coaching managers to achieve exceptional execution.

The role requires a track record in multi-unit retail, ABO/NCLE preference, and willingness to travel district-wide to optimize operations and develop talent.

Qualifications

• College degree or equivalent work experience.
• 6+ years of retail management or operations experience.
• 2-4 years multi-unit retail management or operations experience required.
• 4-6 years proven experience as general manager, assistant manager or similar managerial role in retail and/or optical industry.
• Experience in writing reports, business correspondence, and procedure manuals.
• Knowledge of the optical industry required.
• ABO and NCLE Certified preferred.
• Ability to travel throughout the district; $700 monthly car allowance with mileage reimbursement.

Responsibilities

• Drives profitable sales through effective business analytics and strategic direction.
• Executes the business plan to deliver sales and profit with high customer service standards.
• Leads a customer-focused culture and resolves escalated issues with managers.
• Oversees store operations for efficiency, safety, and policy compliance.
• Leads store visits focusing on analysis, people, products, and processes to drive performance.
• Interfaces with doctors and maintains professional relations.
• Provides progress reports to regional leadership on financial and customer service goals.
• Analyzes reports to identify trends and proactively address problems.
• Ensures quality standards and reduces remakes; drives merchandising and pricing promotions.

Skills

Retail management

Operations experience

Reporting skills

Communication

Education

College degree or equivalent

Job description

What would you do? - The Specifics

Drives profitable sales through effective business analytics, identifying financial opportunities, aligning strategic direction to address and maximize business results/profitability.

Executes with excellence the business plan and associated programs that will deliver desired sales and profit results with the highest standards of Customer Service.

Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Resolves escalated performance and customer service issues.

Optimizes and oversees store operations to ensure efficiency and compliance with Company policies, safety protocols and operational guidelines.

Leads effective store visits focused on business analysis, associates, product, presentation and processes driving behaviors which enable a high performing team to consistently deliver best in class execution in all areas of the business.

Interfaces with all doctors and maintains appropriate professional relations.

Provides reports to the Regional VP/Regional Director regarding store progress toward financial and customer service goals.

Analyzes reports identifying trends and potential problems and acts proactively once problems have been identified.

Ensures quality standards are met and works with the store staff to reduce the number of remakes.

Ensures effective merchandising and execution of marketing and pricing promotions and initiatives according to Brand and Company standards.

Ensures all visual merchandising is implemented and maintained in all stores.

Keeps frequent in person, phone or email contact with store management to discuss how better to lead and engage their teams towards extraordinary performance.

Ensures staffing guidelines and controls are met and forecasts staffing needs, recruits, selects and retains a high caliber staff.

Assesses Managers to determine talent opportunities and impact on store performance; proactively identifies talent opportunities across the district leadership teams and plans for vacancies in advance.

Leads, coaches, and mentors a team of Managers towards effective collaboration and attainment of goals.

Are you the right fit? - The Suitable Talent

College degree or equivalent work experience.

6+ years of retail management or operations experience.

2-4 years multi-unit retail management or operations experience required.

4-6 years proven experience as general manager, assistant manager or similar managerial role in retail and/or optical industry.

Experience in writing reports. business correspondence, and procedure manuals.

Knowledge of the optical industry required.

ABO and NCLE Certified preferred.

Ability to travel throughout the district to perform responsibilities. A $700 monthly car allowance provided with additional reimbursement for business mileage.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Focus on Professional Growth and Career Fulfillment:

• Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
• Educational Courses: Gain access to courses that support both your personal and professional development.

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.