District Manager

Socket.dev; Hamlin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev is seeking an experienced Director of Operations to oversee multi-unit restaurant locations, driving financial performance, production, inventory, and guest service in line with company standards. You will partner with the DO to develop and execute the location game plan, train and develop managers and hourly staff, manage schedules, and optimize P&L, COGS, and controllables.

You will also collaborate with local chambers and schools to grow sales and maintain a positive working

Qualifications

• Experience managing multi-unit restaurant operations.
• Strong leadership and communication skills.
• Ability to optimize P&L and controllables across locations.

Responsibilities

• Oversees multi-unit restaurants and makes final decisions on matters of importance.
• Maintains time management and communicates daily with Director of Operation and managers.
• Ensures PRIDE systems and routines are incorporated into day-to-day operations.
• Develops and achieves the restaurant's game plan with the Director of Operation.
• Ensures guest service meets company standards across locations.
• Responds to customer complaints and resolves issues to maintain satisfaction.
• Collaborates with local chamber and schools to increase restaurant sales.
• Trains GM or store manager and staff, with ongoing feedback and performance reviews.
• Manages staff scheduling to ensure proper coverage for all parts of the day and volumes.
• Manages P&L to optimize profit, controls COGS, labor and controllables; performs other duties as needed.

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for multiple restaurant locations. Ensures restaurants are operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
• Time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.
• Ensures guest service in all areas meets company standards.
• Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.
• Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.
• Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DO.

Additional Responsibilities:

• Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures each of the restaurants are in accordance with established company standards, policies and procedures.
• Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.