District Manager

EXPRESS; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

PHOENIX Retail, LLC, operating the Express brand, is seeking a District Manager to lead a group of Express stores. The role emphasizes talent acquisition, development, and retention, with a focus on hospitality-driven customer experiences and strong business analytics to drive sales.

You will coach store leaders, ensure brand-consistent merchandising, and foster a high-performance, fast-paced retail environment across designated markets.

Qualifications

• 5–8 years of relevant retail management experience.
• 3–5 years minimum of multi-unit leadership.
• Bachelor’s degree in Business Management or related field or equivalent work experience.
• Proven results in driving top-line revenue, creating hospitality focused customer experiences, and attracting, developing, and retaining associates at all levels
• Demonstrated ability to work in a high volume, fast-paced, rapidly changing, results-oriented work environment
• Consultative skills/mindset and ability to communicate and collaborate effectively across varied stakeholder audiences including organizational leaders
• Experience working with managers on associate relationship issues, retention and associate engagement, talent assessments, and performance management

Responsibilities

• Attract and retain talent to support the needs of the district, region and brand.
• Lead the talent acquisition, immersion, education, and retention of store management.
• Focus on continuous talent development to build succession of future leaders.
• Drive profitable sales through effective business analysis.
• Identify operational and financial opportunities to address current business challenges and create action plans to deliver desired results.
• Teach and develop leaders in operations and ensure consistency across stores within their district.
• Possess strong business acumen with the ability to flex, adjust and pivot to internal and external factors to drive results.
• Lead performance management through coaching and adherence to company standards.
• Teach and ensure visual merchandising to brand direction across market.
• Provide daily leadership that motivates teams to achieve.
• Teach, develop and model exceptional customer in store interactions.

Skills

Retail management

Multi-unit leadership

Talent acquisition

Talent development

Business analysis

Operational excellence

Customer experience

Communication

Coaching

Education

Bachelor’s degree in Business Management or related field

Equivalent work experience

Job description

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Location Name

Express Stores

Responsibilities

POSITION OVERVIEW

The District Manager is responsible for leading a group of assigned stores within designated markets to drive profitable sales through Talent, Operations and Experience. Accountable for talent acquisition, development, and retention that supports operational excellence and an engaging experience in order to maximize sales. They demonstrate a Drive for results, are Accountable for their leadership and performance while being Collaborative and Courageous in communication.

KEY RESPONSIBILITIES

• Attract and retain talent to support the needs of the district, region and brand
• Lead the talent acquisition, immersion, education, and retention of store management
• Focus on continuous talent development to build succession of future leaders
• Drive profitable sales through effective business analysis
• Identify operational and financial opportunities to address current business challenges and create action plans to deliver desired results
• Teach and develop leaders in operations and ensure consistency across stores within their district
• Possess strong business acumen with the ability to flex, adjust and pivot to internal and external factors to drive results
• Lead performance management through coaching and adherence to company standards
• Teach and ensure visual merchandising to brand direction across market
• Provide daily leadership that motivates teams to achieve
• Teach, develop and model exceptional customer in store interactions

REQUIRED EXPERIENCE & QUALIFICATIONS

• 5-8 years of relevant retail management experience
• 3-5 years minimum of multi-unit leadership, preferably with a specialty retailer
• Bachelor’s degree in Business Management or related field or equivalent work experience
• Proven results in driving top-line revenue, creating hospitality focused customer experiences, and attracting, developing, and retaining associates at all levels
• Demonstrated ability to work in a high volume, fast-paced, rapidly changing, results-oriented work environment
• Consultative skills/mindset and ability to communicate and collaborate effectively across varied stakeholder audiences including organizational leaders
• Experience working with managers on associate relationship issues, retention and associate engagement, talent assessments, and performance management

CRITICAL SKILLS & ATTRIBUTES

• Drives for results and coaches for performance
• Builds trust throughout team while fostering inclusivity
• Promotes a solutions – based culture
• Leads with a sense of empowerment
• Cultivates a learning culture
• Visual Merchandising background
• Highly effective communicator (written and verbal)
• Warm, engaging and open to networking and recruiting talent at all times

Closing

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.