District Manager

Dunkin' | ZSC Enterprises; Conyers (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Dunkin' District Manager position overseeing approximately 5-7 Dunkin' restaurants. Responsible for leadership, coaching, and developing Restaurant Managers, driving sales and profitability, and ensuring Brand standards and guest experience across the district.

Key responsibilities include recruiting and training managers, maintaining operations, executing promotions and LTOs, and managing labor and costs while protecting cash controls and consistency across locations.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience.
• Strong leadership and communication skills.
• Ability to travel between restaurants.
• Solid understanding of financials and cost controls.
• Guest-focused mindset with business acumen.

Responsibilities

• Lead and develop Restaurant Managers, fostering accountability and high performance.
• Ensure adherence to Dunkin Brand standards, food safety, cleanliness, and operations.
• Drive sales, guest satisfaction, and loyalty; monitor market trends.
• Manage labor, food cost, waste, and controllable expenses; review P&L.
• Set clear goals for each location; hold managers accountable for results.
• Partner with franchise ownership and Brand Field Operations; lead district meetings.

Skills

Leadership

Coaching

Communication

Problem-solving

Travel

Job description

The District Manager provides leadership, coaching, and direction to approximately 5-7 Dunkin' restaurants. The DM is responsible for developing Restaurant Managers, driving sales and profitability, ensuring Brand standards, and delivering an excellent guest experience.

Key Responsibilities

Leadership & People

• Recruit, train, coach, and develop Restaurant Managers.
• Build a culture of accountability, teamwork, and high performance.
• Develop future leaders and maintain strong management teams.

Operations & Brand Standards

• Ensure restaurants meet Dunkin' Brand, food safety, cleanliness, and operational standards.
• Conduct regular store visits and follow up on action plans.
• Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.

Sales & Guest Experience

• Drive sales, transactions, guest satisfaction, and loyalty.
• Understand local market and competitor trends.
• Coach teams on speed, service, accuracy, and hospitality.
• Support local marketing and sales-building initiatives.

Financial Performance

• Manage labor, food cost, waste, and controllable expenses.
• Review sales and P&L performance and create action plans to improve profitability.
• Ensure proper cash handling and operational controls.

Communication & Execution

• Set clear goals and expectations for each restaurant.
• Analyze performance and hold managers accountable for results.
• Partner with franchise ownership and Dunkin' Brand Field Operations.
• Lead district meetings and communicate company priorities.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Basic financial and computer skills.
• Guest-focused with strong business acumen.
• Ability to work in a fast-paced environment and travel between restaurants.

District Manager Success Measures

The District Manager will be evaluated on the overall performance and development of the assigned restaurant portfolio, including:

• Sales Growth
• Restaurant Profitability
• Labor & Food Cost Management
• Guest Satisfaction
• Speed of Service
• Food Safety
• Brand Standards & Operational Execution
• Manager Retention & Development
• Employee Engagement
• Training Completion
• LTO & Marketing Execution
• Restaurant Readiness & Cleanliness
• Action Plan Completion
• Overall Restaurant Performance