District Manager

Jack in the Box; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Quarterly bonus

Vehicle reimbursement

3 weeks paid vacation

Sick pay

Health/Dental/Vision

Life insurance

Tuition reimbursement

Job summary

Jack in the Box is seeking an experienced multi-unit leader in Illinois to drive restaurant sales and profits through strong guest service, food quality, and brand standards. The role spans 4 restaurants and requires coordinating with management to optimize operations and financial performance.

Responsibilities include audits, performance reviews, community engagement, and leadership development to sustain a guest-centric culture and operational excellence across locations.

Qualifications

• Bachelor’s degree is preferred.
• Multi-unit leadership experience in QSR or related industry.
• Strong English communication and interpersonal skills; professional and ethical conduct.
• Willingness to travel to restaurant locations as needed (85-90%).

Responsibilities

• Provide direction to restaurant management to drive guest service and food quality.
• Oversee audits, performance reviews, and financial reporting.
• Promote community engagement and represent the company at events.
• Lead recruitment, training, and succession planning for management roles.
• Ensure security, safety, and compliance with policies.

Skills

English language

Interpersonal skills

Leadership

Education

Bachelor's degree in Business or related field

Job description

We value and reward our employees by offering:

• Competitive base pay and quarterly bonus payouts based on restaurant performance
• Vehicle and cell phone reimbursement
• Three weeks of paid vacation starting day 1
• Six days of sick pay and 11 paid holidays per year
• Medical, Dental, and Vision plans
• Company-paid life insurance
• Tuition Reimbursement

POSITION SUMMARY

Responsible for driving restaurant sales and profits by providing clear direction and leadership to restaurant management that focuses on a guest‑centric culture, including consistently delivering excellent guest service and food quality, executing Jack in the Box brand standards, and promoting the Company’s vision, mission, and values. The span of control: 4 restaurants.

KEY DUTIES/RESPONSIBILITIES

Oversees execution and ensures adherence with all Company and restaurant systems, procedures, and food safety requirements. Conducts restaurant audits and regularly monitors performance. Educates and consults with managers to ensure their understanding of restaurant operational and financial performance, including knowledge of income and expense reports and quality and service reports; ensures reports are reviewed each period. Thinks strategically and helps managers identify trends and implement action plans to improve restaurant sales and profit. Conducts business reviews, monitors and investigates fraud reports, reviews cash management reports, monitors labor usage and inventory levels, takes accountability, and follows up on action items to ensure operational excellence and financial excellence.

Performs an active role in promoting the Jack in the Box restaurant in the local community, including network with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.

Promotes a guest‑centric culture and holds restaurant managers accountable for continuously improving the guest experience, including reviews guest experience reports (i.e., Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness, and order accuracy. Provides constructive and actionable feedback; follows up with managers to ensure timely and professional resolution of guest complaints and guest issues; contacts guests as needed. Conducts high‑impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.

Ensures all security equipment in the restaurants is operational; acts as the primary liaison with Law Enforcement at the restaurant level; conducts cash loss investigations including interviewing employees, identifying policy violations and responsible parties and reporting to the Asset Protection Department; conducts periodic asset protection surveys.

Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves problems. Ensures a restaurant environment that is fun, clean, and safe; ensures employees understand and acknowledge monthly safety lesson plans; conducts post‑injury investigations, including reporting lost‑time claims to the Asset Protection Department and providing witness statements, videos, and police reports to the Risk Management Department; understands and utilizes Jack in the Box systems, processes, and tools; and complies with policies, procedures, and regulatory requirements.

Utilizes effective recruiting sources and methods to attract and select talented employees while effectively balancing external hiring with internal promotions by conducting workforce assessment and succession planning. Reviews applications and resumes; conducts interviews; extends employment offers; initiates background checks and conducts new hire orientation and onboarding.

Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; ensures succession management by leading training sessions and workshops. Builds an engaged workforce through teaching, leading and coaching; motivates and inspires management team to achieve high performance by being a role model and providing regular performance assessment and feedback.

QUALIFICATIONS

• Education – Bachelor’s degree in Business or related field preferred
• Experience – Multi‑unit leadership experience in QSR restaurant, or related industry
• Knowledge/Skills/Abilities – Requires ability to speak, read, and write effectively in English; excellent interpersonal skills and collaborative management skills. Maintains professionalism and optimistic attitude in all situations. Self‑starter who takes initiative and willingly accepts responsibility. Good listener, self‑motivator and can motivate others. Proficient knowledge of personal computers and related software applications (Microsoft Office). Demonstrates integrity and ethical behavior.
• Physical Requirements – Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 85‑90% of time.