District Manager

SmartStop Self Storage; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health insurance

Dental & Vision insurance

401(k) with match

Paid Time Off

Weekday schedule

Job summary

SmartStop Self Storage in the United States is seeking a District Manager to lead multiple stores, drive revenue, and ensure high standards of customer service. You will oversee staff, scheduling, training, audits, and budget performance.

The role offers a base pay around $90,000 with potential to $120,000 plus quarterly bonuses, comprehensive healthcare, 401(k) with match, and a Monday–Friday schedule.

Qualifications

• Experience leading multiple store operations in retail or similar fields.
• Proven track record of meeting/exceeding performance targets.
• Excellent communication, interpersonal, and motivational skills.
• Ability to develop and coach staff to high performance.
• Strong analytical and problem-solving abilities.

Responsibilities

• Accountable for district store activities and operations to meet company goals.
• Meet revenue goals by achieving or exceeding monthly budgets.
• Conduct facility audits to ensure standards.
• Oversee daily staff activities, scheduling, and coaching.
• Recruit, interview, and hire new staff.
• Lead by example and communicate a shared vision with teammates.

Skills

Multi-unit leadership

Communication skills

Coaching staff

Goal achievement

Time management

Education

Bachelor's Degree

Tools

MS Office

Job description

Career Opportunities with SmartStop Self Storage

A great place to work.

Careers At SmartStop Self Storage

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Think Outside the BOX – Join a Company That’s Changing the Game!
At SmartStop Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop Self Storage (NYSE: SMA) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we own, operate, or manage 460+ properties across 35 U.S. states and Washington, D.C., and four provinces in Canada, with more than 35 million rentable square feet of storage space.

Our 1,000+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023). Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast — and we want you to grow with us.

Starting at $85,000/year + Bonus

We’re looking for a self-driven, self-aware leader who’s devoted to inspiring and motivating their team and providing an exceptional customer experience.

Job Description for a District Manager

• Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
• Meets company revenue goals by achieving or exceeding monthly budget expectations.
• Conducts facility audits to ensure physical and operational standards are being met.
• Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
• Recruits, interviews, and hires new staff members.
• Leads by example, creating a climate in which staff wants to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
• Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions

Qualifications

• Must have multi-unit retail sales/service operations leadership experience, preferably in a transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
• Proven ability to consistently meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to lead, develop, and coach staff.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple projects and deal with numerous interruptions.Works well under pressure while meeting deadlines consistently.
• Ability to work independently with minimal supervision. Demonstrated leadership in building, developing, and retaining high-performing teams of hourly employees in a retail, sales, service, or related industry.
• Exceptional communication, people skills, and time management skills.
• Proficient in MS Office and web-based systems.
• Passion for customer service excellence and coaching staff.
• Bachelor’s Degree preferred.
• Annual compensation to include a base pay of $90,000 with a potential of up to $120,000 with metrics-based quarterly bonuses and a performance-based annual bonus.
• Comprehensive group healthcare includes medical, dental, vision, and life insurance.
• 401(k) with a generous employer match.
• Paid Time Off
• Monday through Friday work schedule

Diversity

SmartStop Self Storage is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.