District Experience Manager

Jobtailor; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a district leader to oversee 32 H&R Block retail tax offices via 7–8 Area Experience Leaders. You will translate priorities into actions that boost client experience, associate engagement, and business results.

Lead talent plans, ensure office readiness, and foster a high-performing district culture grounded in client focus and accountability. Travel across locations is required.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and related work experience
• Proven ability to coach, develop, and hold teams accountable
• Experience leading teams in multi-unit retail, service, or operations with performance accountability

Responsibilities

• Lead a district of approximately 32 retail tax offices through 7–8 Area Experience Leaders
• Translate priorities into actions that support client experience, associate engagement, and business results
• Coach and hold Area Experience Leaders accountable for client experience, engagement, and operations
• Use client and workforce insights to prioritize actions, remove barriers, and close performance gaps
• Build and execute district talent plans covering hiring, development, retention, and succession readiness
• Ensure office readiness through compliance, labor management, facilities, and day-to-day operations
• Foster a connected, high-performing district culture focused on client focus and learning
• Partner with Area Leaders on local growth plans, client acquisition, and market share growth
• Lead adoption of enterprise priorities through resource alignment and disciplined follow-up

Skills

Client-Centric Mindset

Team Leadership in Multi-Unit

Talent Strategy Execution

Data Analysis & Coordination

Change Management

Education

Bachelor's degree or equivalent

Job description

Responsibilities

• Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders
• Translate regional and enterprise priorities into clear actions supporting consistent, high-quality client experience, associate engagement, and business results
• Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results
• Reinforce consultative service expectations and use client feedback, field observations, and office-level insights to improve consistency, quality, and client loyalty
• Use client, associate, workforce, and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps
• Build and execute district talent plans covering hiring, development, retention, succession readiness, leadership capability, and workforce readiness
• Ensure office readiness through compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day-to-day operations
• Create a connected, high-performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability
• Partner with Area Experience Leaders on local growth plans, community presence, client acquisition and service, and market share growth
• Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow-up

Requirements

• Bachelor's degree in a related field or equivalent combination of education and related work experience
• 5+ years of related work experience
• Strong client-centric mindset with experience delivering a consultative client experience
• Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
• Proven ability to coach, develop, and hold teams accountable
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
• Experience leading through change, including adoption of new processes, operating models, tools, or ways of working
• Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
• Ability to collaborate cross-functionally and communicate effectively with all levels of the organization
• Meet IRS e-file Suitability requirements as defined by IRS Publication 3112
• Ability to travel frequently between assigned offices, with minimal overnight travel
• Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs
• Preferred: Experience leading seasonal workforce planning, hiring, and readiness execution
• Preferred: Experience influencing cross-functional partners through field insights, business data, and district performance trends
• Preferred: Experience building leadership pipelines, succession plans, or talent readiness strategies

Core Competencies

Demonstrates strong leadership in managing multi‑unit retail operations, focusing on client‑centric strategies, talent development, and operational excellence. Proven ability to drive business results through effective coaching, team accountability, and data‑driven decision‑making.

Highest-signal resume keywords

• Client-Centric Mindset
• Team Leadership in Multi-Unit Environment
• Talent Strategy Execution
• Data Analysis and Project Coordination
• Change Management

Hard Skills

• Labor Management
• Operational Execution
• Business Results Management
• Consultative Client Experience
• Talent Development
• Workforce Readiness
• Performance Accountability
• Seasonal Workforce Planning
• Succession Planning
• IRS E-File Suitability

Soft Skills

• Coaching
• Collaboration
• Effective Communication
• Engagement
• Feedback

Industry Keywords

• Retail Tax Offices
• Client Experience
• Business Insights
• High-Performing Culture
• Market Share Growth