District Director

The Michael's Companies; Irving, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health, dental, and vision coverage

Job summary

The Michaels Companies is seeking a District Director to lead and develop a district of retail stores in Irving, TX, driving sales, customer satisfaction, and operational excellence. This role requires a results-focused leader who can build high-performing teams and collaborate with cross-functional partners to execute strategic initiatives.

Responsibilities include coaching Store Managers, analyzing trends, and championing a culture of accountability, recognition, and engagement while

Qualifications

• 6-8+ years of progressive responsibility leading multiple retail business units.
• Fiscal management experience and budget oversight
• Proven track record of outstanding leadership in managing and motivating distributed teams
• Passion for the customer, stores, the product and the business model
• Excellent people leader, team builder and collaborator who navigates well through diverse, rapidly changing work environments
• Maintains a strategic big picture mindset while driving operational excellence.

Responsibilities

• Lead, coach, and develop Store Managers to deliver sales targets, customer satisfaction goals, and operational excellence.
• Drive business growth by analyzing sales trends, identifying opportunities, and implementing strategic initiatives across the district.
• Champion a positive team member experience by cultivating a culture of recognition, engagement, and accountability.
• Partner with cross-functional teams (operations, HR, LP, merchandising, marketing, etc.) to align on business priorities and execution.
• Monitor store performance through key metrics (sales, payroll, inventory, customer feedback, etc.) and take action to address gaps.
• Ensure compliance with company policies, procedures, and operational standards.
• Lead by example through regular store visits, providing hands‑on support and feedback to Store Managers and teams.
• Represent company values and act as a culture ambassador within the district.
• Communicate district performance, including progress and actions, to the Regional Vice President.
• Actively seek new methods to improve store productivity.

Education

Bachelor’s Degree

Job description

Support Center - Irving

The District Director is responsible for leading and developing a district of retail stores to achieve sales, profit, and operational goals while fostering a positive and engaging experience for both team members and customers. This role requires a results-driven leader who can build high-performing store teams, drive business growth, and ensure operational excellence across all locations.

Major Activities Key Responsibilities

Lead, coach, and develop Store Managers to deliver sales targets, customer satisfaction goals, and operational excellence.

Drive business growth by analyzing sales trends, identifying opportunities, and implementing strategic initiatives across the district.

Champion a positive team member experience by cultivating a culture of recognition, engagement, and accountability.

Partner with cross-functional teams (operations, HR, LP, merchandising, marketing, etc.) to align on business priorities and execution.

Monitor store performance through key metrics (sales, payroll, inventory, customer feedback, etc.) and take action to address gaps.

Ensure compliance with company policies, procedures, and operational standards.

Lead by example through regular store visits, providing hands‑on support and feedback to Store Managers and teams.

Represent company values and act as a culture ambassador within the district.

Communicate district performance, including progress and actions, to the Regional Vice President.

Actively seek new methods to improve store productivity.

Visit the competition often, taking note of new trends and opportunities to improve our business.

Lead the shrink, safety and physical security programs in partnership with Loss Prevention to deliver goals and a safe and secure environment.

Ensures stores are following key operational inventory awareness.

Clearly communicate objectives and priorities to the team creating alignment with the Company’s strategic goals, clearly defining and communicating the district’s goals to achieve a singular vision across the team.

Encourage two‑way communications and promote shared learning, empowering team members to resolve issues by delegating tasks to the appropriate level.

Create a sense of urgency and entrepreneurial leadership style among your team.

Demonstrate agility in leadership style and flexibility of approach, with the ability to think strategically (high‑level) and tactically (to drive execution).

Leading and Developing Talent: Recruit, train, and retain top talent to build a pipeline of future leaders. Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent in the organization.

Manage performance and be a strong developer of talent. Drive succession planning and talent development for areas of responsibility. Execute a strong onboarding program for all new and newly promoted managers.

Manage performance to support the district’s growth needs. Build a strong leadership bench for internal future growth through career pathing programs. Communicate clear goals and expectations.

Customer Experience: Ensure consistent delivery of an exceptional customer experience that reflects the company’s brand and values. Model and ensure store teams provide a great customer experience through operational and interpersonal processes and procedures. Execute company merchandising strategies to drive customer engagement. Lead and support community involvement. Develop a culture that empowers team members to maximize the quality and quantity of customer service they offer.

Other Responsibilities

Execute other corporate initiative or duties as assigned, including but not limited to, special assignments i.e. (mentoring, merchandise committees, captainships, etc.).

Preferred Education

Bachelor’s Degree

Preferred Special Certifications or Technical Skills

6-8+ years of progressive responsibility leading multiple retail business units.

Preferred Type of Experience the Job Requires

Fiscal management experience and budget oversight Proven track record of outstanding leadership in managing and motivating distributed teams Passion for the customer, stores, the product and the business model Success in overseeing operations team in a results driven retail environment. Demonstrate ability to achieve goals through influencing, partnering and developing productive relationships with senior leadership and line managers across the business Excellent people leader, team builder and collaborator who navigates well through diverse, rapidly changing work environments Energized by challenges, with a strong attention to detail and commitment to high performance work and talent development. Maintains a strategic big picture mindset while driving operational excellence. The successful candidate will need to be energized by challenge, be attentive to details, credible and dedicated to producing work and developing talent at the highest level.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

About Us

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Los Angeles County