DISTRICT ASSET PROTECTION SPECIALIST

Kroger Family of Companies; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Kroger Family of Companies in Indianapolis is seeking an Asset Protection Specialist to safeguard store assets and reduce loss through surveillance, investigations, and compliance with laws and company policies. You will conduct plainclothes surveillance, partner with law enforcement, prepare case reports, and travel as needed to support AP initiatives across the division.

Strong communication, integrity, and customer service are essential; a high school diploma is required, with preferred

Qualifications

• High School Diploma or GED required.
• Excellent oral and written communication skills.
• Exceptional customer service and integrity.
• Ability to diffuse confrontational situations and maintain professionalism.
• Able to follow policies and procedures consistently.

Responsibilities

• Conduct plainclothes surveillance to detect loss in store.
• Perform internal and external investigations and report findings.
• Comply with laws and company policies in all duties.
• Conduct security checks and suggest loss-prevention improvements.
• Partner with law enforcement and prepare case reports.
• Prepare thorough AP reports and support initiatives across locations.
• Travel to division locations and work varied schedules, including weekends.
• Testify in court or hearings when required.

Skills

Communication skills

Customer service

Integrity

Conflict management

Honesty

Education

High School Diploma or GED

Bachelor's Degree

Tools

CCTV systems

Job description

Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Conduct plainclothes surveillance to detect internal and external loss within a store environment

• Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts

• Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities

• Conduct physical security checks; make recommendations to prevent loss and improve profitability

• Partner with law enforcement and prepare case reports for criminal prosecution

• Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness

• Serve as a district and division liaison to identify and develop solutions to reduce waste

• Complete thorough reports on all AP related activities

• Support the district asset protection manager (APM) in execution of AP initiatives

• Ensure the implementation and effectiveness of AP strategies at store level

• Assist the district APM with external and internal investigations

• Testify in court and labor hearings on behalf of the company

• Ensure compliance with corporate policies and procedures

• Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits

• Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• High School Diploma or GED

• Excellent oral/written communication skills

• Exceptional customer service skills

• Demonstrated ability to maintain integrity, honesty and professionalism

• Ability to diffuse confrontational situations

DESIRED

• Bachelors Degree

• 1 year of retail asset protection experience

• Any multistore asset protection experience

• Wicklander Certification

• Operational knowledge of CCTV systems