Distribution Support Specialist II

Brookfield Wealth Solutions, Ltd; Omaha (NE); On-site; USD 38,000 - 57,000; Full time

Job summary

Farm Family in Omaha, NE is seeking a Distribution Support Specialist II to deliver high-quality service to distribution personnel across life, personal, and commercial lines. This 100% in-office role requires precise record-keeping of hours and timesheets, and eager collaboration with interns, agents, and MLGA teams.

You should have a high school diploma and at least two years of customer service experience, with knowledge of insurance.

Qualifications

• High school diploma.
• Minimum of two years of customer service experience.
• Supervisory/management experience not applicable.
• Knowledge of insurance required; in-depth knowledge of lines of business for at least one discipline (life, personal or commercial).

Responsibilities

• Answers telephone calls promptly providing solutions to the caller’s questions.
• Answers e-mails promptly providing solutions to the writer’s questions.
• Documents content of calls and e-mails.
• Contacts new interns/agents/MLGAs to confirm set-up and familiarize with resources.
• Participates in project teams for assigned system development, enhancement, testing and training.
• Assists with training of new team members.

Skills

Customer service

Insurance knowledge

Education

High school diploma

Job description

Company

Farm Family

Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Summary:

TheDistributionSupport team serves to provide excellent service toDistributionpersonnel (agents, Customer Service Representatives (CSRs), Multiple Line General Agents (MLGAs))regardingone or more disciplines (life, personal, ag & commercial). TheDistributionSupport Specialist II contributesa high levelof service to one or more lines of business (life, personal, ag & commercial).

Employees in this roleare required toaccurately record all hours worked andsubmittimesheetsin accordance withcompany policy. Overtime may be assigned as business needsdictate, and employees are expected to work overtime whenrequired.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Answers telephone calls promptly providing solutions to the caller’s questions.

• Answers e-mails promptly providing solutions to the writer’s questions.

• Documentscontent ofcalls and e-mails.

• Contactsnew interns/agents/MLGAs to confirm set-up andfamiliarize with resources.

• Participates in project teamsfor assigned system development, enhancement,testingand training.

• Assistswithtraining ofnew team members.

Qualifications / Experience Required:

• High school diploma.

• Minimum oftwo years ofcustomer service experiencerequired.

• Supervisory/management experiencenotapplicable.

• Knowledge ofinsurancerequired; in-depth knowledge oflines ofbusinessfor at least one discipline (life, personal or commercial).

Preferred Qualifications:

• Associate degree or equivalent work experience.

• Insurance operating systems experience; in-depth knowledge ofoperating systems.

• Insurance designation

Salary range is $37638 - $57000

_ PLEASE NOTE: _

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.