Distribution Shipping Representative

A. O. Smith Corp.; Johnson City (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

A.O. Smith Corp. in Johnson City, TN is seeking a Distribution Shipping Representative to manage shipments, receipts, and related documentation. You will coordinate with carriers, customers, and internal teams to ensure accurate DOT records and timely transfers.

The role requires SAP proficiency, attention to detail, and flexibility to cover OT and weekend needs in a fast-paced warehouse setting. Onsite work with daily reports and accountability for quality control.

Qualifications

• Associates Degree and two years of distribution or manufacturing experience.
• Ability to manage multiple tasks simultaneously while meeting numerous deadlines.
• Capable of working in a high paced, open environment, while prioritizing workload based on company goals and direction.
• Highly proficient in Microsoft Office applications
• SAP knowledge and experience
• Prior distribution or warehouse experience
• Must have excellent communication skills with strong attention to detail
• Must be able to cover OT and Weekend needs as they arise

Responsibilities

• Perform all transactions necessary to ship the product perpetually and verify the accuracy of the shipment including SAP knowledge, Transportation knowledge, frequent communication with Carriers, and communication with customers via in-person, emails, and reports.
• Ensure that the DOT bill of lading has been generated correctly, contains the correct information, and that the appropriate copies are given to the carrier, the Traffic Department, and AOS files fully compliant with DOT requirements.
• Maintain accurate DOT and AOS compliant records of the Order copies, serial number scan sheets, cube charts, packing lists, inspection documents, and pick sheets.
• Coordinate inventory transfers with the Yard Drivers and auxiliary warehouse personnel. Requires generation of SAP report and issuance to all pertinent parties, monitoring of trailer flow, communication with Truck Yard and Warehouse #570 personnel.
• Maintain communication with the Truck Yard Personnel and the Yard drivers as necessary throughout each shift.
• Assign orders and trailers to docks throughout each shift. Maintain positive communication with the DC Lift truck Operators, resolving any discrepancies with the Load teams, explaining any special instructions, and providing info regarding other assignments.
• Produce reports and inquiries for the Shift Supervisor and Department Manager as needed. Includes Product transfer reports, trailer reports, Live Load documentation, Export documentation.
• Understand and adhere to all CTPAT compliance requirements including Visitor entry, management and security of Trailer Seals, quarterly Driver CDL inspections, etc…
• Provide daily communication to LTL carriers for daily shipments.
• Perform special projects as assigned by the Shift Supervisor.
• Must be fully trained and capable of serving as a back-up to the shift supervisor as needed.
• Other duties as assigned.

Skills

Communication skills

Multitasking

Detail oriented

Education

Associates Degree

Tools

SAP

Microsoft Office

Job description

Distribution Shipping Representative

Date: Oct 5, 2026

Location(s): Johnson City, TN, US, 37601

Business Unit: NAWH

Workplace Setting: Onsite

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

To complete all functions relating to shipments and receipts of finished goods.

Responsibilities

• Perform all transactions necessary to ship the product perpetually and verify the accuracy of the shipment including attaining strong SAP knowledge, Transportation knowledge, frequent communication with Carriers, and communication with customers via in-person, emails, and reports.
• Ensure that the DOT bill of lading has been generated correctly, contains the correct information, and that the appropriate copies are given to the carrier, the Traffic Department, and AOS files fully compliant with DOT requirements.
• Maintain accurate DOT and AOS compliant records of the Order copies, serial number scan sheets, cube charts, packing lists, inspection documents, and pick sheets.
• Coordinate inventory transfers with the Yard Drivers and auxiliary warehouse personnel. Requires generation of SAP report and issuance to all pertinent parties, monitoring of trailer flow, communication with Truck Yard and Warehouse #570 personnel.
• Maintain communication with the Truck Yard Personnel and the Yard drivers as necessary throughout each shift.
• Assign orders and trailers to docks throughout each shift. Maintain positive communication with the DC Lift truck Operators, resolving any discrepancies with the Load teams, explaining any special instructions, and providing info regarding other assignments.
• Produce reports and inquiries for the Shift Supervisor and Department Manager as needed. Includes Product transfer reports, trailer reports, Live Load documentation, Export documentation.
• Understand and adhere to all CTPAT compliance requirements including Visitor entry, management and security of Trailer Seals, quarterly Driver CDL inspections, etc…
• Provide daily communication to LTL carriers for daily shipments.
• Perform special projects as assigned by the Shift Supervisor.
• Must be fully trained and capable of serving as a back-up to the shift supervisor as needed.
• Other duties as assigned.

Qualifications

• Associates Degree and two years of distribution or manufacturing experience.
• Ability to manage multiple tasks simultaneously while meeting numerous deadlines.
• Capable of working in a high paced, open environment, while prioritizing workload based on company goals and direction.
• Highly proficient in Microsoft Office applications
• SAP knowledge and experience
• Prior distribution or warehouse experience
• Must have excellent communication skills with strong attention to detail
• Must be able to cover OT and Weekend needs as they arise

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville
Job Segment: Supply Chain, SAP, ERP, Inspector, Distribution, Operations, Technology, Quality