Distribution Operator

Jobvite, Inc.; Springfield (MO); On-site; USD 40,000 - 45,000; Full time

Job summary

Mini-Circuits is seeking a Distribution Operator to proactively manage Distribution accounts and develop relationships to maximize each account’s potential.

The role focuses on processing orders and quotes, maintaining accounts, and supporting on-time delivery with forecasting and data accuracy. Strong communication and organizational skills are essential for success.

Qualifications

• Associate degree or equivalent in relevant field.
• 2+ years in account management, customer service, order management, or distribution support.
• Proficient in MS Office applications; experience with ERP/CRM software.
• Strong written and verbal communication skills.
• Organized with attention to detail and data accuracy.

Responsibilities

• Process and execute customer requests including orders and quotes.
• Maintain customer accounts and data with current requirements.
• Forecast and support on-time delivery with Production Control and Planning.
• Manage POS data and review reports and pricing changes.
• Process RMAs and ensure timely resolution and customer satisfaction.
• Provide general customer service—pricing questions, expedites, and follow-up.

Skills

Account management

Customer service

Order management

Distribution support

Communication skills

Attention to detail

Education

Associate degree in Business, Supply Chain, Marketing, or related field

Tools

MS Office

ERP/CRM software

Job description

Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications. With design, sales and manufacturing locations in over 30 countries, Mini-Circuits’ products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement and imaging applications, including military communication, guidance and electronic countermeasure systems, commercial, scientific, military land, sea and aircraft; automotive systems, medical systems, and industrial test equipment.

Mini-Circuits’ sells its products to over 20, 000 customers globally through our direct sales force, applications engineering staff, sales representatives, as well as through our extensive website.

Position Summary:

The Distribution Operator works proactively to manage assigned Distribution accounts by developing relationships, actively participating in customer meetings, ensuring support to Distribution Partners and supports the company efforts to maximize and develop each account to its fullest business potential.

Salary: $40,000 - $45,000 per year

Job Function:

• Process and execute all customer requests including but not limited to orders and quotes in accordance with department procedures
• Maintain customer accounts and database with current customer requirements
• Manage and maintain forecasts for Distribution Partners; work with Production Control, Material Planning and Management to support on-time delivery
• Manage POS data in the Mini-Circuits system, to include but not limited to, review of reports, accounts linked, new customer creation
• Monitor Product Change Notices and pricing changes and notify each Channel Partner, taking any actions resulting from the PCN or pricing change.
• Report any constraints to daily tasks to the manager for improvement or resolution
• Review all RMAs for prompt response; implement preventative actions and closure to customer satisfaction.
• Gather and compile pricing data, product information, and lead times, for management review monthly for new parts to add to Distribution.
• Review/Process annual quote agreements
• Review contracts and customer requests, terms and conditions, and QA clauses with internal members, legal team and senior management as applicable.
• Provide general customer service support (i.e. respond to questions, requests for pricing, expedites, late order follow-up, etc).

The duties, responsibilities and expectations described above are not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.

Qualifications:

• Associate degree in Business, Supply Chain, Marketing, or related field
• 2+ years of experience in account management, customer service, order management, or distribution support.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Experience with ERP/CRM related software.
• Comfortable with data entry, reporting, and analysis.
• Ability to learn and test new or updated software tools.
• Strong written and verbal communication skills.
• Organized and detail-orientated.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfullyperform theessentialfunctionsofthisjob.Whileperformingthedutiesofthisjob,theemployee is regularlyrequired to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionallyrequired to reach with hands and arms.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cultural Focus:

• Displays enthusiasm and Passion for their work
• Works to the standard of Uncompromising Quality by meeting or exceeding stated objectives and embracing continuous improvement.
• Exercises sound Business Judgement, ensuring that efforts are on track with the Company’s goals.
• Operates with the mindset of Customer Obsession by meeting or exceeding expectations to both internal and external customers.
• Takes Accountability by taking ownership and accepting responsibility for their conduct and contributions.
• Demonstrates a strong sense of urgency and accomplishes tasks with Speed and attention to detail.
• Cooperates, collaborates and contributes to shared goals with a strong sense of Teamwork.
• Conducts themselves with Honesty & Integrity and treats all members with Trust & Respect.

Additional Requirements/Skills:

• Comply,understand,andsupportcorporatesafetyinitiativestoensureasafeworkenvironment
• AbilityandwillingnesstoabidebyCompany’sCodeofConduct
• Occasionaltravel,someovernight,as required

Disclaimer: The listed qualifications and requirements for each position are intended as guidelines. Mini-Circuits reserves the right to hire outside of these guidelines at Management’s discretion.

Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy-related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law.