Distribution Operations Supervisor

Walgreens; Linden (NJ); On-site; USD 72,000 - 143,000; Full time

Job summary

Walgreens is seeking a DC Supervisor to oversee a designated distribution center function. You will monitor daily productivity, supervise team members, and use KPI dashboards to sustain performance.

Your role includes coaching, training coordination, and ensuring safe, compliant operations. The position emphasizes leadership, teamwork, and the ability to implement process improvements within budgetary constraints.

Qualifications

• Bachelor’s degree and at least 1 year experience in collaborating/leading team projects OR High School/GED and at least 4 years’ experience in collaborating/leading team projects OR High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
• At least 1 year of experience assisting management with the assignment of work and responsibilities to coworkers, and/or other managerial tasks (e.g. monitoring work, taking attendance, etc.).
• Experience using Microsoft Office suite.
• Willing to work any shift.
• Experience in identifying operational issues, recommending, and implementing strategies to resolve problems.
• Experience building and maintaining relationships within a team.

Responsibilities

• Supervises a group of Team Members in a designated functional area in the Distribution Center and manages performance using provided tools.
• Mentors team members through on-the-job training and collaborates on new partner orientation and training curricula.
• Conducts MBWA to ensure team safety, address concerns, and enforce DC guidelines.
• Establishes morale and engagement; directs positive cross-functional communication across teams.
• Enters daily performance forecast into KPI reports and uses dashboards to manage performance.
• Ensures compliance with SOPs and Lean initiatives to improve processes and reduce waste.
• Measures compliance and directs actions to maintain performance levels with equipment.
• Maintains records for team members, equipment and KPIs under responsibility.

Skills

Team leadership

Collaboration

Problem solving

Education

Bachelor’s degree

High School Diploma or GED

Tools

Microsoft Office

AS400

Job description

Job Summary:

Responsible for supervising and coordinating activities for assigned functional area which includes monitoring daily productivity/output by Key Performance Indicators (KPIs); in partnership with management, defines resource needs and works within budget and staffing parameters to meet business objectives. Ensures the accuracy and integrity of inventory/merchandise movement by monitoring SIMS/AS-400 system applications. Monitors team members’ productivity and work quality, and manages performance using the tools available including progress summaries, retraining, job performance assessment, performance improvement plan and other disciplinary actions as needed. Ensures compliance with all safety programs and ensures a strong culture of safety in their functional area.

Job Responsibilities:

• Supervises a group of Team Members in a designated functional area in the Distribution Center. Monitors team members’ productivity and work quality, and manages performance using the tools available including progress summaries, retraining, job performance assessment, performance improvement plan and other disciplinary actions as needed.

• Mentors team members through on-the-job training. May collaborate with DC Trainer on conducting new team member orientation, including completion of training checklists. Conducts 15 minute Observe, Coach, and Recognize (OCRs) sessions, as necessary. Responsible for recommending and assisting in the development of training curricula.

• Conducts MBWA (Management by Walking Around) to ensure team member safety, address team member concerns, communicate essential information, and to enforce distribution center guidelines.

• Establishes and cultivates morale and engagement of team members. Encourages team member participation in workplace activities and events. Establishes and directs positive communication channels between cross-functional teams.

• Enters daily performance forecast into the DC productivity/efficiency report (E.g. DC Big Boy). Utilizes and updates system computer applications for proper operation and reports. Leverages all performance management, KPI, DC Balancing and Flow and other reports as applicable to manage daily DC functional area performance.

• Ensures compliance with all Centers of Excellence SOP’s for each applicable functional area.

• Advocates and actively participates in continuous improvement culture, particularly LEAN initiatives in order to improve processes and continually drive out waste.

• In collaboration with management, measures performance compliance and requirements and directs appropriate actions by team members and equipment to maintain performance at or above required levels.

• Maintains appropriate and required records for team members, equipment and KPI’s under their responsibility.

• Participates in administrative activities, which may include defining resource needs and works within budget and staffing parameters to meet business objectives. Assists in managing daily staffing needs for designated department: vacations, monitors turnover and volume.

• Participates in team member concerns: reporting, follow up, investigating or disciplinary process.

• Promotes a safe environment as well as meets safety requirements complying with company policies and regulations set forth by Walgreens and various government agencies concerning safety, environmental handling of products, packaging and any other related items.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s degree and at least 1 year experience in collaborating/leading team projects OR High School/GED and at least 4 years’ experience in collaborating/leading team projects OR High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.

• At least 1 year of experience assisting management with the assignment of work and responsibilities to coworkers, and/or other managerial tasks (e.g. monitoring work, taking attendance, etc.).

• Experience using Microsoft Office suite.

• Willing to work any shift.

• Experience in identifying operational issues, recommending, and implementing strategies to resolve problems.

• Experience building and maintaining relationships within a team.

Preferred Qualifications

• Bachelor’s degree at least 1 year experience working in a distribution center/production environment.

• Experience in indirect management of team members, including coaching, mentoring, assisting in the development, training and assignment of work/projects to other team members.

• Intermediate to Advanced Experience using Microsoft Office suite.

• Experience working with SPC tracking, AS400, Sort View, or ISS.

• Experience in distribution, warehousing, or logistics.

• Experience analyzing operational reports.

• Experience in LEAN manufacturing or logistics environment.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $71500 - $143000 / Salaried