Distribution Clerk / Warehouse Associate Abingdon, VA

Feeding Southwest Virginia; Abingdon, Northern (VA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Feeding Southwest Virginia is seeking a Distribution Clerk/Warehouse Associate to support daily warehouse operations, Agency Express management, and accurate shipping/receiving of food products. You will perform cycle counts, assist in invoices, and help maintain safety and cleanliness in a fast-paced nonprofit environment.

The role requires forklift certification, the ability to lift up to 50 pounds, and strong customer service skills.

Qualifications

• High school graduate or equivalent required.
• 1 year experience operating warehouse equipment with MHE certification.
• 1-2 years of strong customer service preferred.
• Capable of lifting up to 50 pounds repetitively.

Responsibilities

• Support daily warehouse operations and Agency Express management.
• Assist in receiving, picking, packing, and shipping per procedures.
• Maintain warehouse cleanliness and safety per guidelines.
• Process invoices and verify accuracy of pickups and loads.
• Assist in local food drives and special events as needed.
• Provide professional, courteous interactions with staff, agencies, and public.

Skills

Customer service

Organizational skills

Multitasking

Communication

Attention to detail

Education

High School Graduate or equivalent

Tools

MS Office (Word, Excel, Outlook)

Forklift certification

Job description

The Distribution Clerk/Warehouse Associate will support the mission of Feeding Southwest Virginia by providing direct support in the daily operation of the warehouse including all duties related to Agency Express management, shipping, receiving of food, warehouse maintenance, inventory control, food storage safety and distribution of products to agencies. In addition, this individual will conduct daily cycle counts as necessary as well as investigate, reconcile, and post any adjustments as deemed necessary by the Abingdon Director of Operations.

The Distribution Clerk/Warehouse Associate will support the mission of Feeding Southwest Virginia by providing direct support in the daily operation of the warehouse including all duties related to Agency Express management, shipping, receiving of food, warehouse maintenance, inventory control, food storage safety and distribution of products to agencies. In addition, this individual will conduct daily cycle counts as necessary as well as investigate, reconcile, and post any adjustments as deemed necessary by the Abingdon Director of Operations.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions or responsibilities listed below.

1.As a Distribution Clerk/Warehouse Associate, he/she will demonstrate a professional demeanor in interactions with all FSWVA staff, agencies, program representatives and government officials in providing direct support in ensuring a compliant safe facility and environment.

• Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, Feeding America national office, USDA, FDA and government regulations pertaining to food handling, storage, sanitation and disposal.
• Ensure that maintenance of the warehouse, equipment, grounds, vehicles, sanitation, pest control, fire prevention and safety procedures are followed.
• Possess knowledge of Feeding Southwest Virginia and all programs.
• Complete ServSafe training within the first six months of employment and keep current.
• Complete forklift certification per Federal and State regulations.

2.The Distribution Clerk/Warehouse Associate reports directly to the Director of Operations – Abingdon and is responsible in supporting warehouse operations.

Operations

• Responsible for pick tasks/sheets in relation to Agency Express process.
• Successfully trained on the use of scan guns post implementation of their use.
• Ensure pick orders are staged by appointment date for customer pick up per the Agency Express process.
• Responsible for checking, verifying and initialing agency invoices for pickup and load accuracy.
• Responsible for noting discrepancies and correcting invoices before the product leaves the building.
• Responsible in maintaining a copy of the original uncorrected invoice and pick sheet for follow-up and reference.
• Ensure all safety and product handling rules are maintained for the mutual protection of staff, visitors, volunteers and agencies.
• Maintain accessible passage to all fire exits.
• Maintain selection floor cleanliness per AIB Audit best practices.

Facility Operations

• Maintain procedures in receiving and shipping product to and from the Food Bank including loading, unloading truck and storage of product according to established procedures.
• Review Agency orders including reading orders, checking orders for accuracy and staging orders.
• Accurately inbound pallet tag with codes, cases and weights.
• Monitors first in/first out system on date-coded products.
• Serves as backup in other areas as required.
• Assist with local Food Drives and special events related to area of responsibility.
• Pickup and delivery of product using Food Bank vehicles when required.
• Assist with sanitation, pest control, fire prevention and safety procedures.
• Assist in the maintenance of the warehouse, warehouse equipment and vehicles.

3.Maintains and follows effective processes for office communications and administrative procedures.

4.When working as a contact for the organization, demonstrates a professional demeanor in all interactions with member partners, visitors, volunteers, donors and the general public.

• Visitors should be handled professionally and promptly.
• Deal effectively with a variety of personalities and situations requiring tact, judgment and resolution.
• Develop strong customer service skills in effectively dealing with the public.
• Develop communications skills with co-workers to understand and articulate the need for support.

Other functions

• Promote a cooperative spirit within the organization and among internal and external participants.
• Perform other duties as assigned by the Director of Operations-Abingdon, COO and the President and CEO.

Interface: Responsible in maintaining positive relationships

• Interactions with Partner Programs, agencies, and other non-profit organizations.
• General Public
• Other departments within Feeding Southwest Virginia

Minimum Skills and Qualifications required to capably perform in the position

Training, Education and Experience

Education

• High School Graduate or equivalent.

Experience

• One year experience in the operation of warehouse equipment according to established safety regulations proven by MHE certification card and/or review by FASWVA certified MHE trainer required.
• 1-2 years of strong customer service experience preferred

Knowledge, Skills and Abilities

• Familiarity with food products, storage and handling requirements preferred.
• Excellent organizational skills with ability to handle multiple tasks
• Ability to lift up to 50 pounds repetitively. (Over 50 pounds requires assistance in lifting).
• Ability to work well with other staff members and volunteers.
• Able to work independently and to handle multiple priorities under minimal supervision.
• Must be able to understand instructions and effectively demonstrate quality results.
• Possess a willingness to learn.
• Able to meet deadlines.
• Excellent organizational skills.
• Required attention to detail.
• Limited occasional evening and weekend work required for special events.

Allowable Substitutions

Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

Language Skills

• Must have excellent written and verbal communication skills with demonstrated ability to communicate effectively and convey concepts in an understandable way.
• Ability to communicate with all staff members.

Mathematical Skills

• Ability to perform basic math functions.

Technical/Computer Skills

• Proficiency preferred in the use of Microsoft Office Word, Excel and Outlook Software.
• Capable of learning and independently operating equipment required for the position including but not limited to multi-use copier, and phone system.

Other Skills and Abilities

• Ability to maintain confidentiality at all times.
• Ability to work with people of diverse backgrounds.
• Must be reliable and dependable.
• Maintain compliance with established Food Bank directives, policies and external regulation

Licenses and Certificates

Valid Driver's License and own transportation to work required. Current forklift certification required within six months of employment. Maintain a safe driving record in driving company vehicles.

Team Commitment

Considers the benefits and consequences to the team when taking action, openly shares ideas and information with others, effectively completes work activities with and through others, helps others achieve goals and complete work tomeet the needs of the team and the organization. Criticizes actions, when necessary, not people and effectively negotiates win-win outcomes.

Flexibility

• Be willing to work overtime and mandatory days set forth by the organization on short notice.
• Be willing to work flexible coverage as needed.

Physical Demands

The demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the tasks outlined in this job description.

This position requires working primarily in an internal warehouse environment requiring working in hot and cold temperatures including lifting up to 50 pounds repetitively (Over 50 pounds requires assistance in lifting), walking, standing, bending, climbing, stooping, twisting, pulling and pushing. Occasionally, may be required to respond to organizational needs outside of normal working hours. Vision abilities required include close vision and the ability to adjust focus. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Conducts work in a fast paced and deadline driven environment.

Feeding Southwest Virginia is an equal opportunity employer. Feeding Southwest Virginia prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (to include pregnancy, sexual orientation and gender identity), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by federal or Virginia law.

Our goal is to attract, develop, and retain and promote a talented workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential function of the designated job, and the general nature and level of work associated with the job.

It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This job description is not an employment agreement or contract.

Salary Range

The hiring pay range listed for this position represents the Company's good-faith estimate of the compensation expected to be offered at the time of posting. Actual starting pay will be determined based on a variety of job-related factors, including qualifications, credentials, education, relevant work experience, skills, and internal equity, consistent with applicable law.