Distribution Center - Quality Assurance Supervisor

The Home Depot; Tewksbury (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot is seeking a DC Quality Assurance Supervisor to ensure inventory accuracy and quality across our DC and service to over 100 stores. You will build strong relationships with internal customers, vendors, and SSC groups to drive quality and vendor compliance.

You will lead root-cause analyses, monitor WMS releases, and train staff on load quality reporting and ASN compliance, with occasional travel to support operations.

Qualifications

• Must be 18 years or older and legally authorized to work in the United States.
• High school diploma or GED required; further education is a plus.
• Minimum 2 years of work experience.
• Strong communication and leadership skills to guide a project team.

Responsibilities

• Identify, analyze and resolve inventory control and warehouse process issues; perform root-cause analysis.
• Assist in disposition of freight diverted to the Problem Resolutions Area.
• Collaborate with IT, WMS and Vendor Compliance groups; monitor WMS releases from the SSC.
• Audit inbound shipments for deficiencies; coordinate with AP, vendors and IPR to ensure accuracy.
• Train managers and associates on WMS, load quality reporting, and ASN compliance.
• Troubleshoot hardware issues and support maintenance as needed.

Skills

Operations systems

Business communication

Creative thinking

Conflict management

Education

High school diploma/GED

Tools

Manhattan WMOS

MS Office Suite

Job description

Position Purpose:

The DC Quality Assurance Supervisor ensures inventory accuracy flow through problem resolution, system and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and functional groups at the SSC to drive quality within the DC and service to over 100 stores.

Key Responsibilities:

• 40% Identify, analyze and resolve all inventory control, warehouse management system and process issues. Conduct root cause analysis on all related issues, document issues and make recommendations for improvement.
• 20% Assist in the disposition of freight diverted to the Problem Resolutions Area as a result of inventory, vendor compliance or systems issues.
• 10% Participate as a liaison between the IT, WMS and Vendor Compliance groups at the SSC and communicate needed information and processes to the DC management and associates. Monitors WMS releasese from the SSC and ensures succcessful roll-out.
• 10% Audit inbound shipments and directed by the SSC partners and create detailed reports of any deficiencies fround in the inbound shipments including defects in ASN and load quality compliance. Partners with AP, vendors and IPR to ensure inventory accuracy and vendor compliance with the DC.
• 10% Drives accruacy and awareness by training managers and associates on the warehouse management system as well as load quality reporting and ASN compliance.
• 10% Diagnose, troubleshoot, understand, maintain and diagnose problems associated with hardware issues and maintenance.

Direct Manager/Direct Reports:

• Reports to the Operations Manager
• No associates report to this role on a permanent basis, but requires the technical leadership of a project work team; may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Knowledge of Manhattan WMOS
• Experience with MS Office Suite
• Knowledge of the RDC warehouse operation

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.
• Business Communication: Writes, speaks and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience.
• Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.
• Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.