Distribution Center Operations Supervisor

CVS Health; Knoxville (TN); On-site; USD 43,888 - 76,500; Full time

Job summary

CVS Health in Knoxville, TN seeks a Distribution Center Operations Supervisor to lead a second-shift team on-site. You will manage order fulfillment, staffing, training, and daily warehouse operations to meet performance and service targets.

The role emphasizes safety, data-driven decisions, and collaboration with cross-functional teams. On-site expectations include overtime and occasional weekend work during peak periods.

Qualifications

• 2+ years of work experience in a distribution, manufacturing or production environment.
• Leadership experience is required.

Responsibilities

• Recruit, hire, onboard and train new team members.
• Schedule and assign work to ensure staffing and coverage.
• Provide coaching and retraining to drive performance.
• Conduct staff meetings and ensure timely operational reporting.
• Lead daily operations in order selection, replenishment, loading and shipping.
• Monitor workflow and adjust staffing based on volume and workload.
• Champion safety and quality in a compliant work environment.
• Analyze data and KPIs to guide decisions and improve efficiency.

Skills

Leadership experience

Supervising hourly staff

Pick & Pack

WMS knowledge

Excel/Outlook proficiency

Lean/Six Sigma (Green Belt)

Compliance/DEA knowledge

Bachelor’s degree in related field

Strong communication

Education

Bachelor’s degree in Supply Chain, Operations, Business, or related field

High School Diploma or GED

Tools

WMS

LMS

RF scanning

Warehouse automation systems

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Distribution Center Operations Supervisor at CVS Health, you will lead a team of non‑exempt colleagues in our Knoxville, TN distribution facility. In this on‑site, second‑shift role, you will manage daily warehouse operations—planning, organizing, directing, and controlling workflow—to achieve performance targets and service standards.

Schedule: Monday–Friday, Second Shift starting at 3:00 PM EST, with flexibility required, including the potential to work Saturdays or extended hours during peak season.

Team Leadership & Development

• Recruit, hire, onboard, and train new team members
• Schedule and assign work to ensure adequate staffing and workflow coverage
• Provide coaching, training, and retraining to drive development and performance
• Conduct staff meetings and ensure accurate, timely operational reporting
• Foster a collaborative, supportive work culture grounded in CVS Health values
• Administer policies and procedures fairly and consistently across the team

Operational Execution

• Lead daily operations in order selection, replenishment, loading, and shipping
• Ensure colleagues have all equipment, materials, and documentation needed for success
• Monitor workflow and adjust staffing based on volume and workload needs
• Balance workloads using real‑time data to ensure timely completion of all tasks
• Utilize system reports and tools to forecast workload and resolve issues proactively
• Champion safety and quality while maintaining a compliant work environment

Performance Management

• Monitor and evaluate employee performance for productivity, accuracy, and quality
• Provide timely coaching and corrective action as needed
• Engage colleagues and promote a high‑performance team culture

Continuous Improvement & Collaboration

• Apply Lean/Six Sigma concepts to improve efficiency and reduce waste
• Partner with cross‑functional teams across shifts to solve operational challenges
• Analyze data and KPIs to make informed business decisions
• Communicate effectively across all organizational levels

Work Environment Requirements

• Ability to stand, walk, and move throughout the facility for most of the shift
• Flexibility to work overtime or occasional weekend shifts as business needs dictate
• Proficiency with warehouse systems, WMS tools, and related computer applications
• Ability to complete assignments within established timelines and work under general supervision

Required Qualifications

• 2+ years of work experience in a Distribution, Manufacturing or Production environment
• Leadership experience

Preferred Qualifications

• 2+ years of leadership experience in distribution, manufacturing, logistics, or warehouse operations
• Experience supervising hourly/non‑exempt teams in high‑volume environments
• Hands‑on experience with Pick & Pack, order fulfillment, or replenishment
• Knowledge of WMS, LMS, RF scanning, and warehouse automation systems
• Advanced proficiency in Microsoft Excel, Outlook, and other business applications
• Lean/Six Sigma experience (Green Belt a plus)
• Compliance, DEA, or regulatory experience
• Ability to analyze data and operational reports to drive performance
• Bachelor’s degree in Supply Chain, Operations, Business, or related field (or equivalent experience)
• Strong communication and interpersonal skills
• Ability to learn and adapt quickly in a fast‑paced operational environment

Education

Verifiable High School Diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$43,888.00 - $76,500.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 09/16/2026