Distribution Center Dispatcher

Wisconsin Power & Light Co.; Janesville (WI); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Volunteer opportunities

Competitive pay

Health & retirement benefits

Tuition reimbursement

Paid time off

Benefits program

Job summary

Alliant Energy is seeking a Dispatch Specialist to handle electric and gas service dispatches, monitor systems, and coordinate field responses. You will manage emergencies, document activities, and ensure system reliability.

A high school diploma is required, with preference for utility operations experience. Applicants must be able to work a rotating shift, including weekends and holidays, and pass pre-employment checks.

Qualifications

• High school diploma or GED required.
• 2 years of experience in utility operations/dispatch is preferred.
• Ability to monitor electric and gas systems and coordinate field response.

Responsibilities

• Dispatches for electric and gas services and coordinates field response.
• Responds to emergencies to minimize customer impact and maintain system integrity.
• Monitors electric distribution and gas systems; uses SCADA and other tools.
• Notifies and dispatches technicians for emergencies and service calls.
• Documents switching activities and updates systems and reports.

Skills

Emergency dispatching

Communication

Stress management

Critical thinking

Education

High School diploma or GED

Tools

SCADA

Job description

Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety,

• offer volunteer opportunities
• provide competitive pay
• comprehensive health and retirement benefits
• tuition reimbursement
• paid time off
• competitive compensation and benefit programs

Residency Requirements: Travel time from your primary residence to your assigned headquarters must be 30 minutes or less under normal driving conditions.

Schedule: Rotating 3:00 p.m. to 11:00 p.m. shift, including weekends and holidays.

Job Summary

Dispatches for electric and gas services. Receives customer trouble and service tickets or calls. Monitors the gas systems. Calls employees for emergency work or notification purposes. Coordinates field response, documents and updates systems and reports. Monitors the overall electric distribution grid and is responsible for documenting switching activities.

What you will do

• Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
• Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
• Uses distribution system tools and applications to monitors gas and electric systems.
• Takes action, documents and reports as required.
• May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.
• Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).
• Notifies proper personnel and dispatches company technicians on electric and gas trouble, and service calls.
• Receives and dispatches all emergency Digger's Hotline requests throughout the company.
• Follows prescribed company policies and procedures.
• Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
• Responds to after hour emergencies as required.
• Performs other duties which are similar, related or incidental to this position.

Education Requirements

• High School diploma or GED

Preferred Experience

• 2 years of experience in utility operations/construction

Other Requirements

• Must possess a valid driver’s license.
• This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part199).

Knowledge, Skills, and Abilities

• Thorough knowledge of electric and gas systems and how they operate.
• Ability to troubleshoot electric and gas problems by analyzing available information.
• Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
• Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.
• A working knowledge of distribution system operations applications.
• Strong communication skills including grammar, punctuation and telephone etiquette.
• Demonstrated ability to perform accurate work in a time frame which meets department objectives.
• Ability to follow written and verbal instructions.
• Ability to work effectively in a collaborative and inclusive work environment.
• Ability to perform physical requirements of the job.
• Ability to successfully pass pre-employment screening assessments.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Pay Range: $45.07 - $50.05 Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond.

Be Bold Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Visa sponsorship not supported.

Disclaimer: The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [e-mail].

It’s an exciting time to join Alliant Energy! We focus on creating a culture of belonging. We want everyone to bring their unique perspectives and experiences and be themselves. This helps us all contribute to solving the energy challenges facing our region. Itstarts at an individual level, with every employee asking, "What makes me unique?" Leaders engage with their teams to ensure they have the tools to be successful in their careers. What you need to reach your goals may be different from what a co-worker needs. Everyone has a fair shot at success. A culture of belonging ensures that everyone contributes to unique perspective.This environment contributes to fresh thinking, innovative solutions andPowering What’s Nextfor our customers. We strive for employee engagement and connection. We want our employees to have the opportunity to bring their whole selves to work.