Distribution Center Dispatcher

Alliant Energy; Janesville (WI); On-site; USD 62,000 - 69,000; Full time

Job summary

Alliant Energy is seeking a Dispatch Center professional to oversee electric and gas service dispatches, monitor systems via SCADA, and coordinate field responses. You will handle emergencies, distribute workload, and ensure accurate reporting while maintaining system integrity and customer safety.

The role requires the ability to work under pressure, strong communication, and a solid understanding of electric and gas distribution operations.

Qualifications

• Thorough knowledge of electric and gas systems and how they operate.
• Ability to troubleshoot electric and gas problems by analyzing available information.
• Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
• Strong communication skills including grammar, punctuation and telephone etiquette.

Responsibilities

• Receives and dispatches orders from Transmission System Operations and dispatches technicians as described in procedures.
• Monitors gas systems and coordinates field response and reporting.
• Responds to emergencies per company policies to minimize customer impact.
• Notifies proper personnel and dispatches company technicians on electric/gas trouble and service calls.
• Follows prescribed company policies and procedures and works in a highly stressful environment.

Skills

Strong communication

Electric & gas systems knowledge

Multi-tasking under pressure

SCADA familiarity

Tools

SCADA

Job description

Grow your career with Alliant Energy!At Alliant Energy, our purpose is to serve customers and build stronger communities. Our employees make a difference every day by using their personal energy to bring this purpose to life.Union Details (If applicable)IBEW Local 965Seniority Group (Local 965 Only) and Business UnitDistribution Dispatch Center, Operations Energy Del WPLNumber of Positions Available1Salary GradeU101218Career BandJob CodeJ01225Residency RequirementTravel time from your primary residence to your assigned headquarters must be 30 minutes or less under normal driving conditions.Pay Range$45.07 - $50.05Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.Job DescriptionJob SummaryDispatches for electric and gas services. Receives customer trouble and service tickets or calls.Monitors the gas systems. Calls employees for emergency work or notification purposes. Coordinates field response, documents and updates systems and reports. Monitors the overall electric distribution grid and is responsible for documenting switching activitiesWhat you will doReceives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.Uses distribution system tools and applications to monitors gas and electric systems. Takes action, documents and reports as required.May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).Notifies proper personnel and dispatches company technicians on electric and gas trouble, andservice calls.Receives and dispatches all emergency Digger's Hotline requests throughout the company.Follows prescribed company policies and procedures.Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.Responds to after hour emergencies as required.Performs other duties which are similar, related or incidental to this position.Education RequirementsRequired ExperiencePreferred Experience2 years of experience in utility operations/constructionOther RequirementsMust possess a valid driver’s license.This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199)Employees in this job classification are covered by the Residency Policy and are required to maintain a primary residency within 30 road miles of their assigned headquarters, as measured under normal driving conditions.Knowledge, Skills, and AbilitiesThorough knowledge of electric and gas systems and how they operate.Ability to troubleshoot electric and gas problems by analyzing available information.Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.A working knowledge of distribution system operations applications.Strong communication skills including grammar, punctuation and telephone etiquette.Demonstrated ability to perform accurate work in a time frame which meets department objectives.Ability to follow written and verbal instructions.Ability to work effectively in a collaborative and inclusive work environment.Ability to perform physical requirements of the job.Ability to successfully pass pre-employment screening assessments.Key SkillsOur people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.Our ValuesLive Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be BoldAlliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.Disclaimer:The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Applicants in need of a reasonable accommodation for any part of the hiring process, please email [e-mail] End Date:November 17, 2026