Distribution Center Associate Customer Service

Genuine Parts Company; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Genuine Parts Company is seeking an organized accounting clerk to support AP/GL processes, vendor reconciliations, and store AR activities. You will review bills, process corrections, and generate reports to keep distributor centers stocked and financially accurate.

The role requires 2+ years of clerical work and 1 year of bookkeeping, with proficiency in JD Edwards/PeopleSoft. Strong communication and multitasking in a team setting are essential.

Qualifications

• 2 years+ of general office / clerical experience.
• 1 year of bookkeeping experience.
• JD Edwards / PeopleSoft experience is a plus.
• Must be able to work in a team environment.
• Must be detail minded.
• Must be able to problem solve.
• Must have good decision-making abilities.
• Must have excellent phone skills.
• Must have strong communication skills.
• Must have complaint handling skills.
• Able to speak clearly and listen attentively.
• Must be self-motivated.
• Must have clear handwriting skills.
• Able to recognize letters and numbers accurately.
• Professional business etiquette required.
• Familiarity with Internet Explorer/web navigation.
• Proficient with PC/Windows, including Excel and Word.
• Document management systems experience is a plus.
• Familiar with office equipment (copying, scanning).

Responsibilities

• Reviews and corrects coding for bills from HQ.
• Processes corrections for EDI or keys receipt of parts for incoming freight.
• Runs reports and cleans old open positions to reorder DC stock.
• Writes checks at DC and maintains a manual check log.
• Performs end of day accounting for stores and transfers funds to HQ.
• Investigates credit card disputes and responds to cash-on-demand calls.
• Distributes AR statements and ensures store access to statements.
• Reconciles deposits between local and HQ bank accounts.
• Processes non-NAPA supplier items as SPOM orders.
• Handles class credit entries for stores as needed.
• Monitors nightly billing and ensures orders are placed correctly.
• Sets up rebate accounts and issues rebate credits.
• Prepares returns and credit submissions for suppliers.
• Manages correspondence for IBS contracts and RADS transmissions.

Skills

Teamwork

Problem solving

Decision making

Phone skills

Communication skills

Complaint handling

Listening

Self-motivation

Attention to detail

Professional etiquette

Office software literacy

Education

High School Diploma or equivalent

Tools

JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules)

Job description

Job Description

Responsibilities

• Reviews and corrects coding for bills from HQ.
• Processes for correcting EDI or keys receipt of parts for incoming freight.
• Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.
• Writes checks at DC and maintains manual check log.
• Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store's AR to get true total of stores purchases.
• Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item.
• Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email.
• Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities.
• Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ.
• Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account.
• Processes local non-NAPA supplier's item that will be keyed as a SPOM order.
• Keys class credit (parts coming back to DC) manually for stores as needed.
• Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through.
• Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores.
• Ensures orders are completed that are keyed and purchased as factory special order from suppliers.
• Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired.
• Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists.
• Generates weekly reports such as stockroom received but didn't " scan ship" product and customer potentially received product but did not get billed.
• Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily.
• Processes updated storefront with bulletins, new stores, etc.
• Retrieves and distribute mail. Needs to come from stockroom in a timely manner.
• Performs filing as needed.
• Resolving orders not transmitted to RADS.
• Processes bid proposals.
• Processes paperwork to fulfill IBS contract requirements.
• Ensures all paperwork and processes followed for items sold outside of US.
• Enters data for stock orders for Non-TAMS stores.
• Charge stores as needed for class pick up and handling.
• Makes claims to carriers for damaged freight.
• Issues credit to store for miscellaneous reasons as needed.
• Ensures nightly billing process is set up and runs.
• Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance.

Qualifications

• High School Diploma or equivalent work experience required.
• 2 years + of general office / clerical experience.
• 1 year of bookkeeping experience
• JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
• Must be able to work in a team environment.
• Must be detail minded.
• Must be able to problem solve.
• Must be able to make decisions.
• Must have excellent phone skills.
• Must have great communication skills.
• Must have complaint handling skills.
• Able to speak clearly and listen attentively.
• Must be self-motivated.
• Must have clear handwriting skills.
• Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
• Must demonstrate professional business etiquette.
• Must know Internet Explorer/web navigation.
• Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
• Must know Outlook. Must know Microsoft Excel (basic formulas and workbook set up).
• Must know Microsoft Word (including object insertion).
• Document management systems experience is a plus.
• Must know office equipment (copying, scanning)
• Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear.
• Occasionally required to stand, walk and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.