Distribution Assistant

Hearst Magazines; Conroe (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Houston Chronicle is seeking a Distribution Assistant to support home delivery, single copy and third‑party distribution operations. You will assist the Distribution Managers and may handle transportation, customer service, and redelivery tasks as needed.

Ideal candidates have strong communication and adaptability, basic Microsoft Office skills (Outlook/Word/Excel), and the ability to learn RouteSmart. This role may be full time or part time and requires reliable transportation and a valid

Qualifications

• Excellent interpersonal and communication skills.
• Ability to adapt and react to change.
• Some computer skills using Outlook, Word, and Excel; able to learn RouteSmart.
• Ability to work a flexible schedule.
• Reliable transportation with valid driver's license and auto liability insurance.
• Ability to lift up to 75 pounds and work on stairs.

Responsibilities

• Assist Distribution Managers with home delivery, single copy and third-party distribution.
• Monitor delivery by contractors and resolve service issues promptly.
• Assume delivery duties for open routes when needed.
• Contact customers about service problems and coordinate with contractors.
• Verify information submitted by independent contractors and audit routes.

Skills

Interpersonal skills

Communication

Adaptability

Flexibility

Attention to detail

Reliable transportation

Tools

RouteSmart

Outlook

Word

Excel

Job description

Distribution Assistant - Houston Chronicle

Join a team that is dedicated, customer centric, able to adapt to change and enjoys working in the field making sure customers are receiving the best experience in a fast-paced environment.

Job Description

Assist Distribution Managers. Areas of responsibility include home delivery, single copy, third party distribution of the Houston Chronicle along with several third-party distribution partner contracts. The Distribution Assistant may also receive work assignments within many areas of the distribution function, which may include transportation, customer service, and redelivery operations. This position may be full time or part time.

What will you do?

• Ensure compliance with independent contractor agreement; recommend corrective action for violations.
• Monitor delivery of all products distributed by contractors within the delivery area.
• Assume delivery responsibilities for open routes when necessary.
• Contact customers with service-related problems; Work with Distributors and independent contractors to resolve service issues in a timely and permanent manner.
• Verify the accuracy of information submitted by independent contractors.
• Monitor and assist in delivery of customer issues such as missed, damaged, or late delivered papers.
• Regularly attend departmental meetings to maintain a cohesive, well-informed unit.
• Assist other departments as necessary.
• Regularly communicate progress and concerns to supervisor.
• Prepare requested reports in a timely and accurate manner.
• Periodically audit routes to evaluate service performance and route structure efficiency.
• Actively recruit independent contractors.
• Ensure that the distribution center is maintained in a safe, secure, and clean manner.
• Other essential duties and tasks as assigned.

What will it take to be successful?

• Excellent interpersonal and communication skills.
• Ability to adapt and react to change.
• Some Computer skills using Outlook, Word, and Excel. Ability to learn 3rd Party programs such as RouteSmart.
• Ability to work a flexible schedule.
• Reliable transportation, valid driver's license, and proof of auto liability insurance.
• Ability to lift, push and pull up to 75 pounds.
• Ability to frequently climb stairs.
• Standing – 50% of the time.
• Walking – 50% of the time.
• Kneeling – 25% of the time.
• Hearing – 100% of the time.
• Depth Perception – 100% of the time.