Distribution and Fulfillment Manager

Leaf Home; Hudson (OH); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Industry-leading compensation package

Health benefits after 60 days

Company 401(k) match

Paid parental leave

Wellbeing programs

Job summary

Leaf Home seeks a Manager of Distribution and Fulfillment to lead the North American distribution network and company-owned centers, oversee 3PLs, and drive on-time material availability across the network.

You will develop KPIs, standard operating procedures, and safety programs while coaching cross-functional teams to optimize inventory, cycle times, and service levels in a fast-paced environment.

Qualifications

• 5+ years in distribution, warehousing, or logistics management at large networks.
• Proven ability to lead cross-functional teams across multiple sites.
• Experience implementing SOPs, process improvements, and operational controls.
• Experience managing 3PL providers and vendor relationships.
• Strong knowledge of warehouse operations, KPI tracking, and safety.
• Experience with WMS/ERP and inventory management software.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder influence.

Responsibilities

• Lead distribution and fulfillment operations across the North American network, establishing SOPs and controls.
• Develop and monitor KPIs, dashboards, and performance metrics to improve accuracy, cycle time, and service levels.
• Drive Lean initiatives to optimize picking, packing, shipping, and inventory replenishment.
• Manage warehouses and 3PLs, including facilities, equipment, and safety programs.
• Lead vendor relationships, SLAs, performance reviews, and cost competitiveness.
• Develop team capabilities through training and coaching; assess risks and safety considerations.

Skills

Distribution operations

Team leadership

SOP development

3PL management

WMS/ERP systems

Process improvement

Safety compliance

Communication

Tools

WMS

ERP systems

Job description

Position Summary

The Manager of Distribution and Fulfillment leads the company's North American distribution network and warehouse operations, overseeing company-owned distribution centers, third‑party logistics (3PL) partners, installer pickup locations, and distribution personnel. This role drives operational excellence by optimizing inventory flow, ensuring safety and efficiency, and collaborating with cross‑functional teams to deliver materials where and when they are needed to support business growth.

Essential Duties and Responsibilities

• Lead and oversee distribution and fulfillment operations across the North American network, establishing standardized operating procedures, warehouse and fulfillment standards, and operational controls to ensure accurate order fulfillment, efficient inventory flow, on‑time material availability, and exceptional service levels.
• Develop and execute distribution and fulfillment strategies, KPIs, dashboards, and performance metrics to improve order accuracy, fulfillment cycle time, inventory accuracy, cost efficiency, customer service, and overall network performance.
• Drive continuous improvement initiatives by analyzing distribution and fulfillment workflows, implementing Lean methodologies, and improving picking, packing, shipping, inventory control, and material replenishment processes to strengthen current and future network capabilities.
• Manage warehouse and fulfillment infrastructure, including facility conditions, material handling equipment, storage optimization, space utilization, and safety programs to support efficient receiving, storage, fulfillment, and shipping operations.
• Lead vendor and third‑party logistics (3PL) management by developing strategic supplier relationships, monitoring fulfillment performance and service‑level agreements (SLAs), conducting performance reviews, and ensuring quality, capacity, redundancy, and cost competitiveness.
• Develop distribution and fulfillment team capabilities through training, competency development, and operational coaching while providing leadership with guidance and risk assessments related to warehouse operations, inventory management, fulfillment execution, and network performance.

Experience and Minimum Qualifications

• 5+ years of progressive experience in distribution, warehousing, logistics, or supply chain operations, including responsibility for large‑scale or multi‑site distribution networks.
• Proven experience leading and developing high‑performing teams, including geographically dispersed employees and cross‑functional partnerships.
• Experience developing and implementing Standard Operating Procedures (SOPs), process improvements, and operational controls.
• Experience managing third‑party logistics (3PL) providers, vendor relationships, and supplier performance.
• Strong knowledge of warehouse operations, order fulfillment, inventory management, distribution best practices, service‑level performance, and operational KPIs.
• Experience utilizing Warehouse Management Systems (WMS), ERP platforms, inventory management software, and fulfillment technologies to optimize inventory visibility and order execution.
• Proven ability to manage multiple priorities and thrive in a fast‑paced, results‑driven environment while balancing strategic initiatives with day‑to‑day operational execution.
• Excellent verbal, written, and interpersonal communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Strong organizational skills with exceptional attention to detail and a continuous improvement mindset.
• Demonstrated accountability, sound judgment, and a commitment to safety, operational excellence, and customer service.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

• Professional certifications such as APICS/ASCM (CSCP/CLTD), Lean Six Sigma Green or Black Belt, or relevant supply chain or operations certifications.

Travel Requirements

Occasional overnight travel is required (1‑10%).

Overtime / Additional Hours Requirements

Additional and non‑standard hours may be required (exempt).

Physical Requirements

• Normal office environment.
• Performs indoor work in a climate‑controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits

• Industry‑leading compensation package.
• Competitive medical, dental, and vision benefits after 60 days.
• Retirement savings plan with company match.
• Paid parental leave and generous paid time off programs.
• On‑campus fitness programs and meal delivery services.
• Comprehensive health, wellbeing, financial wellness, and childcare benefits.
• Opportunities for growth and advancement.

Additional Perks

• Employee assistance program with 24/7 legal, financial, and counseling support.
• Employee discount marketplace with thousands of savings options.
• Flexible gym membership.
• Employee resource groups, including VetConnect and the Women’s Committee.

Awards and Recognition

• Remodeling 550 list placements.
• Qualified Remodeler Top 500 rankings.
• Smart Culture Awards for employee‑focused culture.
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition.

For a full list of awards, visit www.leafhome.com/press/.

Diversity and Equal Opportunity

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

Americans With Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].