Dispute Resolution Specialist — Fraud & Risk Ops

Upgrade, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and stock option plan

100% paid medical, dental, and vision insurance

Flexible PTO

Competitive 401(k) and RRSP program

Opportunities for professional growth

Paid parental leave

Health & wellness initiatives

Job summary

A leading financial technology firm in Atlanta seeks a Dispute Resolution Specialist to manage customer dispute processes involving loans. Candidates should have 3+ years of customer service experience and strong communication skills. This role offers competitive salary, stock options, and comprehensive health insurance benefits.

Qualifications

• 3+ years of experience in a customer service role or equivalent.
• Fundamental understanding of billing and collections processes.
• Strong ability to identify fraudulent activities.

Responsibilities

• Communicate with customers and merchants during dispute processes.
• Review and investigate disputes thoroughly.
• Prepare detailed investigation narratives.

Skills

Customer service experience

Communication proficiency

Attention to detail

Critical thinking

Organizational skills

Team player mentality

Tools

Google Suite

Excel

Jira

Tableau

Job description

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