Dispensary Supervisor I

Vireo; Frederick (MD); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Wellness days

Volunteer hours

Job summary

Vireo Health in Maryland is seeking a Dispensary Supervisor I to lead the frontline team, ensure customer service excellence, and oversee store operations in the absence of higher-level roles.

You will mentor new hires, open and close the store, supervise cash handling, authorise returns, and train staff on cannabis products. Flexibility to work 40 hours weekly including weekends, evenings, and holidays is required.

Qualifications

• Must be 21 or older
• Minimum 1+ years of retail leadership or management experience
• Must be proactive with strong work ethic, attention to detail, communication, customer service and leadership skills
• Meet timeliness consistently in fast-paced environment and work under pressure
• Open to constructive feedback and able to stand for extended periods

Responsibilities

• Guide the crew through day-to-day operations and support Patient Care Coordinators and Customer Service reps
• Mentor new hires and support onboarding
• Step up as Manager on Duty when needed
• Deliver real-time coaching and course-correction to help the team grow
• Tackle escalated customer/patient concerns with empathy
• Open and close the store and manage cash flow with integrity
• Keep shelves stocked and assist with product delivery intake
• Educate staff and customers on cannabis strains, products, and consumption methods
• Drive sales through upselling and promotions
• Ensure compliance with Maryland state regulations and company standards

Skills

Retail leadership

Customer service

Mentoring

Communication

Leadership

Tools

POS system

Inventory tracking

Cash handling

Job description

Who we are:

At Vireo Health, we’re not just another cannabis company - we're a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

What the role is about:

We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day-to-day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands-on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

What impact you’ll make:

• Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs
• Mentor new hires and support onboarding like a pro
• Step up as Manager on Duty when needed
• Deliver real-time coaching and occasional course-correction to help your team grow
• Tackle escalated customer/patient concerns with grace and empathy
• Set the gold standard for service - then train others to meet it
• Keep our service game strong and consistent, every shift
• Keep front of house shelves stocked
• Assist with product delivery intake as needed
• Ensure smooth, accurate drawer operation every time
• Approve returns and discounts with integrity
• Follow proper procedures to keep our cash flow secure
• Verify IDs, intake info, and track products with precision
• Utilize POS and inventory tracking system
• Educate both staff and customers on cannabis strains, products, and consumption methods
• Owning the sales floor by assisting customers through the ordering process from start to finish
• Drive sales by encouraging upselling and highlighting current promos
• Open and close the store
• Already mentioned in first bullet point
• Adhere to and uphold all security measures and safety policies
• Support the dispensary management team in ensuring company standards, compliance policies and Maryland state regulations are followed
• Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays

What you’ve accomplished:

• Must be 21 or older
• Minimum 1+ years of retail leadership or management experience
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills
• Meet timeliness consistently in fast paced environment and be able to effectively work under pressure
• Continuously open to constructive, developmental feedback
• Ability to use standard office equipment and computer software
• Must pass all required background checks
• Must be and remain compliant with all legal and company regulations for working in the industry
• Requires open availability working days, nights, and weekends. Ability to work full-time, reliable, responsible, and dependable attendance
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

What We Offer:

• Compensation: $25-27/hour
• Competitive health, dental, and vision insurance on the 1st of the month after you start
• 401k and life insurance
• 11 days of accrued PTO in addition to 2 wellness days and volunteer hours
• Must have open availability to work evenings and weekends to support the business

Why Choose Vireo?

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity, where science meets creativity, and wellness meets culture.

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

• A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
• Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
• Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts
• Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com