Dispensary Supervisor (Cincinnati)

Savvyherb; Cincinnati, Northern (OH, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Ascend Wellness Holdings, Inc. in Cincinnati, OH is hiring a Dispensary Supervisor to lead daily store operations, uphold customer service excellence, and ensure regulatory compliance.

You will train staff and manage inventory while partnering with the management team to optimize performance. The role requires cannabis industry experience, supervisory background in retail, and strong communication, organization, and product knowledge.

Qualifications

• Cannabis industry experience preferred.
• 2+ years in a supervisory or management role in retail.
• Must be at least 21 years old.
• High school diploma or GED.
• Knowledge of basic computer skills.
• Understanding of applicable state and local laws and regulations.
• Excellent organization and time management.
• Clear and effective communication.

Responsibilities

• Provide best-in-class customer service to customers.
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other team members.
• Monitor and maintain inventory levels, communicate inventory actions with the Assistant Manager and General Manager.
• Consult with customers to ensure right product choices and educate on cannabis methods of use.
• Execute shift tasks: cash handling, POS data entry, inventory data entry, verify deliveries, security, cleanliness, visitor log, end-of-day emails, vault accuracy.
• Collaborate with management to ensure smooth store operations in compliance with rules and regulations.
• Record daily issues/complaints and address them accordingly.
• Handle opening/closing procedures and onboarding/training of new staff.

Skills

Customer service

Leadership

Retail math

Communication

Education

High school diploma or GED

Tools

POS systems

Inventory tracking software

Job description

• Ascend Wellness Holdings in Cincinnati, OH is seeking a Dispensary Supervisor
• The job requires providing excellent customer service, maintaining product knowledge, and monitoring inventory
• Job requirements include cannabis industry experience, retail math skills, and supervisory experience
• AWH is committed to building a diverse workforce and creating a premium customer-focused retail experience in the cannabis industry.

Ascend Wellness Holdings (AWH) of Cincinnati, OH is looking to hire a Dispensary Supervisor!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

JOB SUMMARY

The Dispensary Supervisor assists with the day-to-day operations of dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products.

PRIMARY RESPONSIBILITIES

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Accurate and timely data entry in both the POS system and inventory tracking system
  • Assistance in verifying order deliveries for accuracy
  • Ensure adherence with security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End-of-day daily update emails
  • Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team

JOB REQUIREMENTS

• Cannabis industry experience preferred
• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• 2+ year in a supervisory or management role in a retail setting, specifically with POS business operations
• Knowledge of basic computer skills
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skillsMust be focused, pay close attention to detail
• Must be able to communicate clearly and effectively

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you're passionate about plant medicine and excited by our mission, we'd love to hear your perspective on how we can best meet your needs.