Dispensary Supervisor

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Cincinnati (OH); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Flexible schedules

2 weeks PTO (Full-Time)

Employee discount

Swag

Job summary

Ascend Wellness Holdings, Inc. seeks a Dispensary Supervisor to lead day-to-day operations of the retail store and support management in delivering best-in-class customer service while ensuring regulatory compliance.

The role requires strong leadership, inventory knowledge, and a commitment to a high-volume cannabis environment. We offer great perks including flexible schedules, 2 weeks of PTO for full-time staff, an employee discount and swag, with opportunities to advance within a growing

Qualifications

• Cannabis industry experience required.
• Minimum 2+ years in a supervisory/management role in a retail setting with POS operations.
• Excellent customer service skills and strong leadership.
• Knowledge of state/local cannabis regulations and safety requirements.
• Strong organizational and time-management abilities.

Responsibilities

• Provide best-in-class customer service to customers.
• Follow policies for sales and customer service to ensure satisfaction.
• Maintain knowledge of products and strains and train team members.
• Monitor inventory levels and communicate items for restocking.
• Supervise Dispensary Associates and assist with onboarding and training.
• Ensure security measures, vault accuracy, and safety compliance.
• Lead shift tasks and ensure accurate cash handling and POS data entry.

Skills

Cannabis experience

Retail supervisory

Customer service

Regulatory compliance

Inventory management

POS system

Leadership

Education

High school diploma or GED

Customer service training

Tools

POS system

Inventory software

Job description

Brief Description

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag.

Job Summary

The Dispensary Supervisor assists with the day-to-day operations of dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products.

Primary Responsibilities

• Provide best-in-class customer service to customers


• Follow and uphold established policies for sales and customer service to ensure customer satisfaction


• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team


• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager


• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently


• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  
  
  
  • Correct cash handling
  
  
  • Accurate use and maintenance of the Point of Sale (POS) system
  
  
  • Accurate and timely data entry in both the POS system and inventory tracking system
  
  
  • Assistance in verifying order deliveries for accuracy
  
  
  • Ensure adherence with security measures and safety compliance
  
  
  • Maintenance of an organized and clean store
  
  
  • Management of visitor log
  
  
  • End-of-day daily update emails
  
  
  • Ensure accuracy with the vault
  
  
  
  


• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations


• Daily activities, maintenance, and data collection for any reported issues and/or complaints


• Open and closing procedures


• Assist with the onboarding and training of new staff in partnership with the management team

Job Requirements

• Cannabis experience required


• Must be at least 21 years of age


• Strong retail math skills required


• High school diploma or general education degree (GED)


• 2+ year in a supervisory or management role in a retail setting, specifically with POS business operations


• Exceptional customer service skills


• Knowledge of basic computer skills


• Positive attitude, team player and strong work ethic


• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures


• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry


• Must have excellent organization and time management skills


• Must be focused, pay close attention to detail


• Must be able to internalize training and follow instructions


• Must be able to communicate clearly and effectively

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.