Dispensary General Manager

Renew Cannabis Co.; Oak Park (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Dutchess Cannabis of Oak Park, IL is seeking a Dispensary General Manager to lead retail store sales, operations and customer experiences, delivering consistent, industry-leading service while upholding our values.

You'll recruit and develop staff, manage budgets, ensure compliance with state laws, and drive loyalty programs, with a focus on efficiency, loss prevention and team motivation.

Qualifications

• Experience leading retail cannabis store operations and staff.
• Proven ability to manage P&L and drive sales.
• Strong leadership and communication skills.

Responsibilities

• Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates.
• Coach, develop and maximize the success of all associates.
• Coach to drive desired behaviors across all roles.
• Ensure onboarding and continued training and education is delivered.
• Analyze key business metrics, create action plans and gain buy-in from the team.

Skills

Leadership

Staff Management

P&L Management

Coaching & Development

Regulatory Compliance

Time Management

Customer Experience

Tools

Microsoft Office

Job description

Dutchess Cannabis of Oak Park, IL is looking to hire a Dispensary General Manager!

Are you a leader who can be a champion for change? Can you prioritize multiple tasks and manage your time effectively? Do you treat people with respect and act with integrity? If yes, you might just be perfect for this retail management position!

THE ROLE

The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales. This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to Dutchess Cannabis's values, supporting our customers and our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates.
• Coach, develop and maximize the success of all associates.
• Coach to drive desired behaviors across all roles.
• Ensure onboarding and continued training and education is delivered.
• Analyze key business metrics, create action plans and gain buy-in from the team.
• Ensure team communication, leading weekly managers meeting and monthly team meetings.
• Effective P&L management by driving sales growth, along with managing expense budgets, including deposits and accounts receivable.
• Direct workforce management activities.
• Direct inventory activities resolving all discrepancies in accordance with state law.
• Oversee operational execution, ensuring all policies and procedures are being followed.
• Ensures all technology solutions are working and functioning as designed.
• Ensure loss prevention / security policies and practices are being followed.
• Become an expert in all cannabis state-specific rules, regulations and laws. Execute and enforce compliance, according to state laws.
• Develop and drive proactive internal compliance controls and processes.
• Ensure all employees are up to date on regulatory changes.
• Foster positive and productive relationships with key regulators, inspectors and law enforcement personnel.
• Ensures all required State, and Company sanctioned reports and audits are executed on time.
• Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences.
• Ensure visual standards are set in accordance with company direction.
• Direct the implementation of customer engagement strategies.
• Coordinate and partner with management to drive the success of promotions and loyalty program.
• Oversees and signs off on product buys from our wholesale partners.
• Ensures the website and live menu are up to date and maintained to the brand standard.
• Leads and champions change and innovation in a fast-paced environment.
• Other duties as assigned by the Management Team

SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibilities, including but not limited to:

• Manages and motivates staff (including hiring, firing, performance management and recognition duties).
• Train, direct and appraise staff.
• Create daily work schedule(s) for proper employee utilization
• Plan and organize workload and staff assignments.
• Issues written and oral instructions; assigns duties and examines work for correctness and conformance to policy and procedures.

COMPETENCIES:

• Demonstrated success managing single or multiple location(s) P&L responsibility.
• Knowledge of or a willingness to learn state specific cannabis laws and regulatory compliance.
• Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook & PowerPoint.
• Must have the ability to manage and prioritize multiple projects and meet deadlines.
• Must have excellent interpersonal skills as well as a friendly and outgoing
• Must possess excellent conflict resolution skills and ability to manage difficult or emotional situations.
• Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational
• Observes and adheres to regulatory, safety and security procedures.